Neeraj Sharma
Dubai,DU
Summary
Imagine keeping two of Dubai's iconic resorts - Atlantis The Palm and Atlantis The Royal - connected and communicating seamlessly. That's my world. Hi, I'm the Telecommunications Manager making sure guests and teams at these prestigious locations stay in touch, effortlessly.
With a blend of tech-savviness and management acumen, I've spearheaded projects that have not just enhanced connectivity but also enriched guest experiences. Imagine solving complex technical challenges while keeping a smile on thousands of guests' faces – that's a day in my life.
What sets me apart? It's my ability to marry technology with guest satisfaction, ensuring every phone call, every conference, and every event runs without a hitch. My journey hasn't just been about managing systems; it's been about crafting memories, making sure every guest leaves with a story.
From rolling out innovative telecommunications solutions to troubleshooting in real-time, my role demands agility, foresight, and a deep understanding of both tech and hospitality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications Manager
Atlantis Hotel & Resorts Dubai
11.2016 - Current
- Ensured compliance with relevant regulations and industry standards through diligent documentation and adherence to established procedures.
- Participated in disaster recovery planning initiatives, securing reliable backup solutions for essential telecommunication services during emergencies.
- Increased network capacity by upgrading infrastructure components, supporting business growth objectives.
- Streamlined Telecommunications systems by consolidating hardware and software resources, reducing operational costs.
- Developed comprehensive training programs for staff, increasing overall team efficiency in managing telecommunications infrastructure.
- Spearheaded the integration of new technologies into existing telecommunications systems, staying ahead of industry trends.
- Managed budgets and resource allocation effectively, meeting project deadlines without compromising quality standards.
- Coordinated with IT department leaders on strategic planning efforts aimed at aligning technology investments with organizational goals effectively.
- Lead and directed team of 8 technical professionals.
- Managed vendor relationships to negotiate cost-effective service contracts and ensure timely delivery of equipment.
- Evaluated RFP responses and set up favorable pricing.
- Conducted thorough audits of existing telecommunications systems to identify areas for improvement and recommend upgrades.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Manage installation, maintain and support all telephony and video conferencing elements at ATlANTIS The Palm and Atlantis the Royal DUBAI.
- Maintaining, Developing and Documenting of all communication standards.
- Planning of training, development and succession planning of all subordinates in IT and knowledge transfer to other IT colleagues.
- Participate in budget planning and ensure all agreed IT budgets are adhered to.
- Manage Telecommunications related maintenance and support contracts.
Telecom Consultant
Alpha Data LLC
11.2012 - 11.2016
- Handled DU telecommunication Video Conferencing project.
- Supported multiple Avaya clients in Hospitality, Education and banking industry.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Senior Analyst - Avaya
HCL Technologies
04.2012 - 11.2012
- Supported remotely multiple clients overseas like Cigna, BT etc.
- Handled all Avaya related P1 and P2 cases.
- Developed junior team to handle P3 cases and provide Level1-2 support on calls.
- Handled escalations with Avaya.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Installed, maintained and supported voice/data applications.
- Managed complex projects involving multiple stakeholders, ensuring successful deployment of telecommunications infrastructure.
Telecom Engineer
AGC Networks Ltd
03.2011 - 02.2012
- Avaya Global Connect is the major and biggest Avaya partner in INDIA , hence supported Avaya infrastructure for major banks, hotels, Education institutions.
- Part of AGC core team for new installation and post go Live support.
- Responsible for any downtime in major Avaya contact centers.
- Handled the complete upgrade for Religare 500+ seats contact center in Noida.
- Ensured regulatory compliance by staying current on industry standards and applying best practices in all projects.
- Updated software and firmware with latest patches.
- Built strong relationships with vendors, negotiating favorable contracts for equipment procurement and services.
Telecom Engineer
Instrumentation Limited
12.2009 - 12.2010
- Updated software and firmware with latest patches.
- Streamlined internal processes by creating and updating standard operating procedures for the team.
- Monitored and maintained Avaya G650 gateways at multiple locations.
- Performed day-to-day monitoring, management, administration and support of alarm systems.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Coordinated installation of new users and relocations of existing users.
- Installed, maintained and supported VoIP applications.
Education
Bachelor of Science - Computer Science
Modi Institue of Technology- Rajasthan University
Kota Rajasthan08.2009
Skills
- Telecom Infrastructure
- Supplier Relationship Management
- Customer Technical Support
- VoIP Systems
- Project Coordination
- ITIL Framework
- System implementation
- Equipment installation and maintenance
- Preventive Maintenance
- Project Planning
- Performance Testing
- Requirements Gathering
Certification
- AVAYA AACC Admin & Support Training
- AVAYA CM6, CMS Admin training
- ITIL V4 Certified.
- Polycom RP Environments: Technical Track RPEOT200
- Polycom Universal video Collaboration - RMX RMXOS101
- Polycom Real Presence: Virtualization Management -DMA7000 DMAOS101
- Polycom Video Resource Manager: CMA CMAOS101
- Polycom Universal Access + Security: VBP VBOOS101
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Telecommunications Manager
Atlantis Hotel & Resorts Dubai
11.2016 - Current
Telecom Consultant
Alpha Data LLC
11.2012 - 11.2016
Senior Analyst - Avaya
HCL Technologies
04.2012 - 11.2012
Telecom Engineer
AGC Networks Ltd
03.2011 - 02.2012
Telecom Engineer
Instrumentation Limited
12.2009 - 12.2010
Bachelor of Science - Computer Science
Modi Institue of Technology- Rajasthan University
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