NEETHU GB
Umm Al Quwain,UAE
Summary
Dynamic professional with a strong foundation in communication skills, public speaking, and leadership. Known for being calm under pressure and excelling in problem-solving, with a proven ability to build and lead effective teams. Committed to leveraging these skills to drive organisational success and foster collaborative environments.
Experienced in customer-facing roles with focus on administrative support and front office operations. Capable of enhancing guest experiences through strong communication and organisational skills. Able to manage multi-line phone systems, handle inquiries, and coordinate appointments seamlessly.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work history
Front office staff
janaki hospital kadakkavur
TRIVANDRUM, INDIA
2022.02 - 2025.01
- Maintained strict confidentiality protocols to assure guest privacy.
- Provided comprehensive information on facilities and services to enhance guest experience.
- Addressed billing queries accurately to prevent disputes and ensure satisfaction.
- Kept reception area organised to uphold a professional appearance.
Office assistant
Akshaya Centre
Chirayinkeezhu,KERALA, INDIA
2015.11 - 2022.01
- Coordinated event planning activities, contributing to successful corporate gatherings.
- Maintained accurate office records through diligent data entry practices.
- Updated database regularly to ensure timely access to current information.
- Strengthened office operations by effectively managing supply inventory.
- Delivered exceptional customer service, achieving high client satisfaction rates.
- Organised staff schedules to facilitate smooth daily operations.
Medical Insurance Compiler
Revenue Med TECHNOPARK
TRIVANDRUM, INDIA
2011.04 - 2013.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
Education
Diploma - Hospital Administration
ISSD
2022.12 - 2023.04
High School Diploma - COMPUTER COMMERCE
SNVHS SCHOOL
2008.03 - 2010.03
High School Diploma -
GOVT VHSS NJEKKADU
2008.01 - 2008.03
Diploma - Computer Teacher Training Course (CTTC)
accountants
trivandrum 2011.03 - 2011.11
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
Personal Information
Languages
English
Malayalam
Affiliations
- Travelling, Listening to Music, Reading
References
References available upon request.
Timeline
Diploma - Hospital Administration
ISSD
2022.12 - 2023.04
Front office staff
janaki hospital kadakkavur
2022.02 - 2025.01
Office assistant
Akshaya Centre
2015.11 - 2022.01
Medical Insurance Compiler
Revenue Med TECHNOPARK
2011.04 - 2013.05
Diploma - Computer Teacher Training Course (CTTC)
accountants
2011.03 - 2011.11
High School Diploma - COMPUTER COMMERCE
SNVHS SCHOOL
2008.03 - 2010.03
High School Diploma -
GOVT VHSS NJEKKADU
2008.01 - 2008.03