NEETHU MERLIN JOSE

• Manage patient appointments, coordinate schedules,

and handle cancellations or rescheduling.

• Greet patients, confirm their details, and assist with

check-in and registration processes.

• Organize and update patient records, ensuring

accuracy and confidentiality.

• Prepare invoices, process insurance claims, and

handle payments.

• Answer phone calls, respond to emails, and relay

messages between patients and healthcare providers.

• Order office supplies, manage inventory, and ensure

the smooth running of daily office operations.

• Type up medical reports, letters, and other

documentation as required by doctors.

• Input patient information, treatment plans, and

medical histories into electronic health records (EHR)

systems.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Conducted regular staff meetings to share best practices and updates.
• Fostered strong relationships with guests to enhance loyalty and referrals.
• Ensured cleanliness and hygiene standards were upheld in all areas of the hotel.
• Collaborated effectively within a multicultural team delivering seamless service despite language barriers.
• Advised guests on local attractions and restaurants providing an extra level of service.
• Handled high-pressure situations with ease, maintaining a calm and welcoming environment.
• Maintained detailed records of guest interactions for future reference.
• Managed guest complaints, ensuring satisfaction and repeat business.