Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Personal Information
Timeline
Generic

Neethu Monij

Dubai

Summary

Proficient in computer fundamentals and MS-CIT, with extensive expertise in MS Office applications including Excel and Outlook. Demonstrates strong capabilities in internet navigation and accounting software, particularly Tally versions 7.2, 5.4, and 9.0. Committed to leveraging technical skills to enhance organizational efficiency and support business operations effectively.

Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organizational, strategic planning, and interpersonal skills in managerial role.

Overview

16
16
years of professional experience
2008
2008
years of post-secondary education

Work history

Customer Service and Pricing Manager

Livro Shipping LLC
Dubai, UAE
06.2022 - Current
  • Cultivated strong relationships with clients to secure repeat business.
  • Liaised with suppliers to ensure timely deliveries.
  • Delivered high-quality products to increase customer satisfaction.
  • Developed accurate sales forecasts for improved strategic planning.
  • Boosted department efficiency by streamlining operational processes.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Facilitated staff training, resulting in better customer service.
  • Secured new business opportunities with successful networking events.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Enough knowledge on container specifications, handling special equipment's end to end
  • RORO and Breakbulk handled enquiry stage and outsourcing the shipment

Back office Head, Import Pricing Customer Services

NVOCC Dubai based company
Dubai, UAE
07.2020 - 06.2022
  • Receiving Import and Export enquiries, getting rates from respective origin agents and quoting to customers on time
  • Negotiate pricing with agents, convincing the customer and get booking confirmation.
  • Daily Follow up with customer and agents.
  • Closely follow up with confirmed booking and giving timely update to customers
  • Problem solving of customers, tackling customers at time of issues and convincing the customer
  • Negotiate rates with origin agents for large volumes of shipments
  • Ensure all customer are well satisfied, orders are picked up on time.
  • Delivering door to door services if required.
  • Basic knowledge of Dubai Trade, drafting Bill of Entry. Renewal of Import code, Applying for New HS code from Dubai Trade.
  • Coordinating with transporter and ensure the delivery on time
  • Handling LCL, FCL and AIR freight enquiries.
  • Working under E-Freight Software
  • Monitoring the staff and their requirement, giving training to Freshers, allocating the work, give training employees to work effectively
  • Perform other duties assigned by Managers.
  • Handling and coordinating with Direct customers and freight forwarders.

Accounts, Pricing and Logistics

Al Talib Shipping Company LLC
Dubai
01.2011 - 12.2020
  • Overall supervision of all requirement of department and reporting to management
  • Monitoring department working and to execute the same within deadline and reporting to Management
  • Coordinating with various shipping companies and clients related to Import & Export related matters.
  • Preparing Quotation for Import & Export Sea Freight.
  • Giving proper & prompt response to customer from the origin to till destination the delivery of cargo
  • Handling with overseas agents for Import & Export Sea Freight rate.
  • Assisting in customs documentation.
  • Arranging transportation and delivery.
  • Maintaining customer relationship. Suggestions if any required and decision making.
  • Billing related work.
  • Solving customer queries related to shipment, invoices, payment.
  • Departmental monthly reconciliation in Tally ERP 9
  • Posting of transportation bills, payments and receipts.
  • Handling and getting rates from WCA (World Cargo Alliance) account, All world Shipping for Bill of lading, GAA( Global Affinity Alliance)
  • Quoting to Direct customers, Origin agents received enquiries from WCA.
  • Weekly review on sales and New onboard customers, fix meeting with New Customers.

Admin and Accountant

Mahavir Steel Industries Ltd
Mumbai
01.2009 - 12.2010
  • Working in Company’s Software UDYOG ERP.
  • Maintaining Accounts in Computerized Company’s Software All Debit & Credit Entry.
  • Maintaining Day to Day Bank Book.
  • Preparing Sales Order as per the Purchase Order. Entry Of Transport Bill.
  • Reconciliation of Bank Issue Cheque & Payments
  • Preparing Quotation & Proforma Invoice Preparing Bill of Exchange & Hundi

Education

B.Com - 1st class

Mumbai University

Inter ICWAI - undefined

Institute of Cost and Works Accountant of India

Skills

  • Computer Fundamentals
  • MS-CIT
  • MS Office
  • Excel
  • Outlook
  • Internet
  • Tally 72
  • Tally 54
  • Tally 90

Additional Information

Knowing Computer Fundamentals, MS-CIT., MS Office, Excel, Outlook, Internet Tally 7.2, Tally 5.4, Tally 9.0.

Languages

English
Hindi
Marathi
Malayalam
Tamil

Personal Information

  • Date of birth: 10/13/86
  • Nationality: Indian
  • Marital status: Married

Timeline

Customer Service and Pricing Manager

Livro Shipping LLC
06.2022 - Current

Back office Head, Import Pricing Customer Services

NVOCC Dubai based company
07.2020 - 06.2022

Accounts, Pricing and Logistics

Al Talib Shipping Company LLC
01.2011 - 12.2020

Admin and Accountant

Mahavir Steel Industries Ltd
01.2009 - 12.2010

Inter ICWAI - undefined

Institute of Cost and Works Accountant of India

B.Com - 1st class

Mumbai University

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Neethu Monij