NEETHU ROBIN
Dubai
Summary
Highly experienced Airline Ticketing Officer with over 10 years of expertise in airline reservations, ticketing, fare calculations, and customer service. Proficient in handling Global Distribution Systems (GDS) such as Amadeus, Sabre, and Galileo to efficiently book flights, modify reservations, and manage ticket issuance. Adept at providing exceptional customer support, resolving ticketing issues, and ensuring compliance with airline policies and international travel regulations. Skilled in coordinating with airlines, travel agencies, and corporate clients to optimize sales and enhance passenger experience. Strong multitasking abilities, attention to detail, and a commitment to delivering seamless travel solutions.
Overview
13
13
years of professional experience
Work History
Ticketing B2B Supervisor
Riva Travel and Tourism
Dubai
01.2023 - 12.2024
- A highly experienced Airline Operations Officer & Team Lead with a strong background in airline operations, customer service, and team management.
- Led a team of 12 staff members, ensuring smooth ticketing and sales operations.
- Trained employees on airline policies, customer service, and reservation systems
- Skilled in coordinating airline processes, supervising staff, and improving workflow efficiency.
- Maintain working relationship with customers & Airport authorities and provide prompt response to service requests
- B2B reservation
- Offered sales services and prepared sales techniques
- Confirmed domestic and international ticketing
- Facilitated ticket transactions processing
- Answered consumer inquires for general information as well as package travel information
- Provided hotel reservation bookings along with specifications
- Utilized all preferred Airline contacts
Ticketing Officer
Sharjah Airport Travel Agency (SATA)
Sharjah
12.2014 - 12.2022
- GSA Office Senior Sales & Operations Executive
- Airline GSA Egypt Air ,Flynas ,PIA,Airpeace
- Built strong relationships with travel agencies and corporate clients to expand business.
- Maintain working relationship with customers & Airport authorities and provide prompt response to service requests
- Understand different cultures & nationalities
- Responsible for booking hotel reservations and managing customers' package specifications
- Ensured correct formatting of ticket transaction data
- Offered sales services and prepared sales techniques
- Confirmed domestic and international ticketing
- Facilitated ticket transactions processing
- Answered consumer inquires for general information as well as package travel information
- Provided hotel reservation bookings along with specifications
- Utilized all preferred Airline contacts
- Increased bookings by 100% through effective travel and tourism industry knowledge, demonstrating leadership skills in customer relationship management
Accountant
Canton Trading LLC
Dubai
03.2012 - 12.2014
- Prepares general ledger entries by maintaining records and files as well as reconciling accounts
- Prepares payments by accruing expenses
Education
IATA UFTAA - TRAVEL & TOURISM
IATS
12.2024
Skills
- Accounting procedures
- Communication skills
- Amadeus
- Customer service
- Financial transactions
- Galileo
- GDS
- IATA
- Problem solving
- Team player
- Ticketing
- Schedule development
- [Software] experience
- Decision-making
- Relationship building
- Staff management
- Team building
Languages
- English
- Hindi
- Malayalam
Timeline
Ticketing B2B Supervisor
Riva Travel and Tourism
01.2023 - 12.2024
Ticketing Officer
Sharjah Airport Travel Agency (SATA)
12.2014 - 12.2022
Accountant
Canton Trading LLC
03.2012 - 12.2014
IATA UFTAA - TRAVEL & TOURISM
IATS