Neethu Thampi
DUBAI,United Arab Emirates
Summary
To be associated with an esteemed organization with an objective to accept the challenges and work hard towards achieving the goals of the organization and to learn and implement all the possible ways of improving quality standards of the organization. Customer-oriented Quality Specialist with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Most importantly, developing a culture of accreditation less quality standards for the healthcare organizations.
Overview
13
13
years of professional experience
Work History
Senior manager-Quality
Aster DM Healthcare
Dubai, United Arab Emirates
11.2013 - Current
- Leading various International Accreditations like JCI, Accreditation Canada, ISO, EIAC, HIMSS 6 & 7, NABH, CBAHI
- Involved in the strategic planning of the Quality departments and workflow for the entire group
- Supporting Senior leadership with Quality Reports/graphs quarterly inclusive of departmental measurements and quality management objectives.
- Developed group-level Policies/ Procedures, Participated in committees, and Participated in Provider Education.
- Ensuring Regulatory Compliance in accordance with DHA & MOH
- Defined and implemented quality standards across units and enabling improved outcomes.
- Identified corrective and preventative action for quality issues through complete failure investigations.
- Spearheaded strategic development plans to instigate departmental change, adding value and innovation to business decision-making.
- Analyzed quality metrics and performed managerial reviews, recommending action plans to close operational gaps.
- Improved customer satisfaction ratings by addressing product shortfalls through detailed root-cause analysis.
- Produced detailed quality performance reports, assessing progress towards key project goals.
- Designed and implemented quality assurance training programmes for improved staff understanding.
- Drove continual improvement of quality standards, systems and procedures to meet key business objectives.
Dubai Quality Award Assessor
Business Economic Development
Dubai, UAE
03.2019 - 12.2022
Dubai Human Development Assessor
Business Economic Development Department
03.2015 - 12.2018
Quality Assurance
Apollo Hospitals
Hyderabad, India
03.2011 - 11.2013
Education
Masters in Hospital Management -
Apollo Institute of Hospital Administration
IndiaB Sc Nursing -
Apollo College of Nursing
IndiaSix Sigma Green Belt -
Benchmark Institute
IndiaCPHQ - undefined
Chicago Institute
ISO 15189:2012 Lead Assessor -
Foundation of Quality India
Mohammed Bin Rashid Awards -
Dubai Chambers
DubaiSkills
- Accreditations
- Agile project management
- Clinical Quality
- Quality management systems (QMS)
- Risk Identification and Mitigation
- Compliance monitoring
- Quality Tools
Current Profile
Senior Manager- Corporate Office, Clinical Quality, Corporate Headquarters: Aster DM Healthcare LLC, 33rd Floor, Aspect Tower , Business Bay, Dubai, UAE.
Languages
English
Fluent
Arabic
Beginner
Hindi
Fluent
Malayalam
Fluent
Timeline
Dubai Quality Award Assessor
Business Economic Development
03.2019 - 12.2022
Dubai Human Development Assessor
Business Economic Development Department
03.2015 - 12.2018
Senior manager-Quality
Aster DM Healthcare
11.2013 - Current
Quality Assurance
Apollo Hospitals
03.2011 - 11.2013
Masters in Hospital Management -
Apollo Institute of Hospital Administration
B Sc Nursing -
Apollo College of Nursing
Six Sigma Green Belt -
Benchmark Institute
CPHQ - undefined
Chicago Institute
ISO 15189:2012 Lead Assessor -
Foundation of Quality India
Mohammed Bin Rashid Awards -
Dubai Chambers
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