Summary
Overview
Work history
Education
Websites
Languages
Accomplishments
Certification
Additional Information
Timeline
Negm Eldein Hassan Abo ZIED

Negm Eldein Hassan Abo ZIED

DUBAI ,UAE

Summary

Detailed Sales Manager with expertise overseeing successful revenue streams and recognizing areas for improvement. Reliable and capable of driving effective teams. Looking for new sales-oriented role where hard work and dedication will be highly valued. Ambitious promoter and skilled people manager with deep understanding of market trends and successful strategies to achieve sales and marketing results. Strengths include leveraging data to optimize approaches and capitalizing on new opportunities.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Sales Manager

ONE WAY GENERAL TRADING
DUBAI, UAE
02.2021 - Current
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Collected customer and market feedback and reported information to company leadership.
  • Hired and trained dedicated and high-achieving sales teams.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Created conference and event business plans, motivating and encouraging contribution from sales team.

Logistics Assistant

UNION LOGISTICS
DUBAI, UAE
02.2018 - Current
  • Improved efficiency of processes through , resulting in
  • Managed logistical administration to support team.
  • Completed and filed paperwork for reporting and administrative purposes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

Customer Care Representative

ETISALAT
GIZA, EGYPT
03.2012 - Current
  • Performed cashier duties, including balancing and end-of-day banking.
  • Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
  • Offered detailed advice on product and service benefits.
  • Recorded and processed customer data accurately.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Education

Bachelor of Education -

Bachelor of Laws , EGYPT
09.2007 -

Languages

English
Intermediate
Arabic
Fluent

Accomplishments

  • Resolved product issue through consumer testing.
  • Created a company-wide, comprehensive training program for all sales team members.

Certification

  • CSP - Certified Sales Professional
  • CPSP - Certified Professional Sales Person

Additional Information

  • - The Power of Business Intelligent.
  • - Job Hunting Course.
  • -Training Course in the Study of Military Education
  • - Basic Business Skills Acquisition (BBSA) Giza, Egypt .
  • -Sponsored by the Future Generation Foundation (FGF) C] Developed Language and Computer skills.
  • - Enhanced Presentation & project development skills.
  • - Acquired basic business skills including: marketing, sales, business correspondence and report writing

Timeline

Sales Manager - ONE WAY GENERAL TRADING
02.2021 - Current
Logistics Assistant - UNION LOGISTICS
02.2018 - Current
Customer Care Representative - ETISALAT
03.2012 - Current
Bachelor of Laws - Bachelor of Education,
09.2007 -

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Negm Eldein Hassan Abo ZIED