NEH COMFORT
BAMENDA
Summary
As a dedicated Financial Analyst with over three years of study in the banking sector, I have honed my skills in quantitative analysis, risk assessment, problem-solving, and strategic financial planning. Holding a bachelor's degree(BSC) in Banking Finance and an Advanced Level certification, I am eager to leverage my expertise to contribute to the continued success of this company.
Overview
1
1
year of professional experience
Work History
Data entry clerk
Guinnes-Cameroon
12.2022 - 05.2024
- Transferred data from physical copies to electronic records.
- Registered new customer account details in the system.
- Generated weekly and monthly reports for managers.
- Organized, sorted, and verified input data against original documents.
- Recorded personal customer information within secure databases
Registered new customer account details in system. - Transferred data from paper formats into database systems using keyboards, data recorders, and optical scanners.
Costumer Service Representative
BaCCUL..Bayelle Cooperative Credit Union Ltd Nkwen
03.2023 - 05.2023
- Detail recording:Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Following Up: Checking in with customers after their issues have been resolved to ensure satisfaction.
- Maintaining Knowledge Base: Keeping up-to-date with product knowledge, and any changes in company policies or procedures.
- Upselling and Cross-Selling:
Recommending additional products or services that may be beneficial to the customer. - Feedback Collection: Gathering customer feedback and sharing it with relevant departments to improve products and services.
- Answering Customer Inquiries:
Responding to questions about products, services, policies, or any other information the customer needs. - Handling Complaints: Addressing customer complaints and trying to resolve their issues in a timely and satisfactory manner.
- Processing Orders: Taking orders, providing delivery information, and ensuring accurate processing.
- Providing Technical Support: Assisting customers with technical issues, troubleshooting problems, and guiding them through solutions.
Education
Bachelor's degree in banking and finance - BANKING & FINANCE
FEMS University of Bamenda
CAMEROONAdvanced Level - ART
G.B.H.S Etoug-Ebe Yaounde
CAMEROONOrdinary Level - ART
G.B.H.S Mbeunkong-ndop
CAMEROONSkills
- Problem solving
-Good communication
- Teamwork
-Attention to detail
- Customer service
- Mathematics
-Analytic reasoning
- Accounting
- Financial analysis
- Multitasking
- Data Entry
- Project scheduling
Languages
English
Fluent
French
Beginner
Affiliations
- beach-walk
- Reading
Timeline
Costumer Service Representative
BaCCUL..Bayelle Cooperative Credit Union Ltd Nkwen
03.2023 - 05.2023
Data entry clerk
Guinnes-Cameroon
12.2022 - 05.2024
Bachelor's degree in banking and finance - BANKING & FINANCE
FEMS University of Bamenda
Advanced Level - ART
G.B.H.S Etoug-Ebe Yaounde
Ordinary Level - ART
G.B.H.S Mbeunkong-ndop