Hi, I’m
NEHA GUPTA
Dubai
Summary
in whatever I do and to achieve experience and management skill so as to apply in my career-oriented programmes, which would further lead to achieve my aim in life, that is to become a perfect manager of any reputed firm. PROFESSIONAL SYNOPSIS Associated with INDUSIND BANK as an Manager Customer Service -Retail Branch Banking. Possess very good communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilising the same in a productive manner. Proven expertise in the management of entire spectrum of product promotion, co-ordination with various authorities and team, training, motivation and productivity enhancement, with a focus on customer retention, satisfaction and acquisition. A goal oriented and focused professional with a demonstrated ability to resolve problems. Core knowledge of Finacle . Dependable and diligent professional with experience analysing and developing procurement plans and strategies. Collaborates well with technical experts to manage successful vetting processes for issued tenders. Proactively seeks cost-effective solutions to business requirements.
Overview
2024
years of professional experience
Work history
Standard Charter BankDubai, UAE
Relationship Manager
03.2013 - 11.2013
INDUSIND BANK LTD, RESULT AREASPune
Assistant Manager
1 1 - Current (24 education.years_Label & 7 education.months_Label)
Job overview
- Retail Branch Banking and Consumer, Acquisition of customers for Priority Banking and maintaining value
- Cross-selling third party investment and in house banking (assets & liabilities) products
- Sales and services to HNI customer
- Ensure excellent customer handling and delight
- Perform operational transactions like transfers, DD/PO, fixed deposit, RTGS, NEFT etc., in order to provide best service
- Instrumental in customer acquisition and responsible in handling customer queries
- Enhance customer satisfaction
- Achieve goals set by management on a monthly basis while maintaining a satisfactory level of quality assurance on all calls
- Excellent in formulating business strategy in branch level
- Event management conducted for business purpose
- NOTEWORTHY HIGHLIGHTS - Proactively participated in building good relation
- Involved in selling of Insurance (Life and General), Deposits, Credit Card, Retail Assets (Home Loan)
- Successfully arranged events for clients and key relations.
Wizards Corporate Training
Relationship Manager
03.2008 - 03.2009
Education
IFBI(NIIT)
Diploma from Banking and Finance
2011
University overview
GPA: 79
Bachelor of Commerce from Cost and Works Accounting
2011
H.S.C
2008
Secondary School Certificate
2006
Skills
- TECHNICAL SKILLS:
- 1 Comfortable in working in
- High-value project management
- Windows 98, Windows XP Operating Systems
- 2 Proficient in use of Internet Application in extracting information as well as communication
- Purposes
- 3 AMFI certified
- 4 IRDA certified
- 5 Core Finacle knowledge
- Strengths
- Punctuality, Analytical Skills, Able to withstand the pressure, Leadership skills, Sharp Memory,
- Flexible etc
- End to end strategic procurement
- Supplier negotiations
- Strategic sourcing
- Sourcing and supplier management
- Microsoft Outlook
- Market research techniques
- File and data retrieval systems
- Procedure improvement
Interests
Hobbies and Interests
, Reading, listening to music, Travelling, Meeting new people.
Additional Information
- Date :- NEHA
- Place :
Languages
English
Fluent
Hindi
Fluent
Accomplishments
- Supervised a team of 5 staff members.
- Documented and resolved logistical challenges, leading to approx. 150K + cost saving.
Timeline
Relationship Manager
Standard Charter Bank
03.2013 - 11.2013
Relationship Manager
Wizards Corporate Training
03.2008 - 03.2009
IFBI(NIIT)
Diploma from Banking and Finance
Bachelor of Commerce from Cost and Works Accounting
H.S.C
Secondary School Certificate
Assistant Manager
INDUSIND BANK LTD, RESULT AREAS
1 1 - Current (24 education.years_Label & 7 education.months_Label)
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