Neha Kumai
Dubai
Summary
Results-driven Project Manager with expertise in client relationship management, performance reporting, and proactive problem resolution. Proven ability to enhance client satisfaction and drive upsell initiatives through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Project Manager
Question Lab Incorporated
08.2023 - Current
- Successfully managed a variety of projects, demonstrating excellent organizational and time management abilities.
- Worked cross-functionally with sales to drive upsell initiatives and improve client interaction.
- Built and maintained strong relationships with international clients, effectively addressing their unique requirements and ensuring a personalized service experience.
- Oversaw end-to-end project communication, ensuring transparency and consistency from the initial inquiry through to the final delivery.
- Delivered outstanding customer service with a focus on client satisfaction, proactive support, and effective problem resolution.
Associate Project Manager
Progresso Research
04.2022 - 08.2023
- Monitored high-priority client projects daily, ensuring timely, high-quality deliverables aligned with client expectations.
- Provided mentorship and guidance to new trainees, supporting on boarding and skill development.
- Assisted team leader in managing full-service research projects, contributing to smooth execution and client satisfaction.
- Prepared detailed performance reports for key clients, driving issue resolution and reducing escalations.
- Implemented strategic project management techniques to enhance team collaboration and client communication.
Education
Master of Business Administration -
University of Delhi
01.2023
Bachelor of Business Administration -
Jagannath University
04-2022
Skills
- Willing to relocate
- Advance Excel
- Client relationship management
- Performance reporting
- Strong team collaboration skills
- Experience in international client communication
- Effective time management skills
- Mentorship skills
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. I consider myself familiar with market research as well as the computer field’s applications. I am also confident in my ability to work in a team.
Languages
English, Hindi, Pahadi
Timeline
Project Manager
Question Lab Incorporated
08.2023 - Current
Associate Project Manager
Progresso Research
04.2022 - 08.2023
Master of Business Administration -
University of Delhi
Bachelor of Business Administration -
Jagannath University