Neha Kumar
United Arab Emirates,Dubai
Summary
Results-driven professional with extensive experience in operational retail, coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works to increase success through effective work strategies and customer service.
Overview
10
10
years of professional experience
Work history
Sales Supervisor
GOOD EARTH
Dubai, UAE
04.2025 - Current
- Developed innovative sales strategies, resulting in increased revenue generation.
- Supervised sales team to enhance productivity and performance.
- Addressed customer queries promptly, improving service experience.
- Reviewed sales figures for strategic planning and forecasting.
- Fostered positive work environment, boosting employee morale.
- Uphold high-quality standards in sales activities, positively impacting brand image.
- Delivered exceptional customer service by resolving issues efficiently.
- Coached team members to surpass weekly and monthly sales targets.
Senior Fashion Advisor
SHIVAN & NARRESH
Mumbai
04.2024 - 03.2025
- Recommended fresh styling ideas to inspire clients to try new fashion trends and discover personal style.
- Built rapport to maintain client loyalty and maximize customer spending.
- Generated leads and increased sales through proactive outreach and networking initiatives.
- Assessed customer tastes and budgets to recommend suitable items.
- Advised customers on size selections to suit fit and shape requirements.
- Processed customer payments and refunds using POS system.
- Increased average transaction value by promoting coordinating items and accessories.
- Created personal styling wardrobes based on bespoke client specifications.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Offered thorough client consultations to assess bespoke needs and demonstrating expertise in styling.
- Improved overall shopping experience by providing professional fashion consultations.
- Curated wardrobe to organise styles per season and colours.
Retail Sales Associate
FLTRD
Dubai, UAE
09.2023 - 03.2024
- Performed stock take duties to maintain adequate stock levels.
- Updated product labelling and pricing to reflect discounts and offers.
- Worked closely with management to train new team members, supporting optimal sales productivity.
- Assisted store manager with daily operations and events.
- Assisted team for product photoshoots.
- Helped store manager with organizing, planning and implementing strategies for events.
- E-commerce website uploading of products .
- Improved customer footfall through eye-catching window merchandising with Visual Merchandising Manager.
- Enthusiastically greeted customers to maintain exceptional service standards.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Provided management constant feedback on client activity and market trends for informed decision-making.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Fashion stylist and Co-ordinator
FACEMAGAZINE
Mumbai, India
12.2021 - 07.2022
- Elevated customer satisfaction ratings by analyzing issues for speedy resolution
- Collaborated with international celebrity pr team for cover shoots of magazine and in-person requests for information
- Coordinated itinerary and scheduled appointments with 100% accuracy
- Generated shipment invoices, prepared packages and set up deliveries in regards of sourcing for shoot.
- Welcomed guests and clients in upbeat and friendly manner
- Responded to telephone enquiries from clients, vendors and members of public
- Assisted fashion editor with styling celebrities on board
- Prepared credit list with team for magazine release.
- Minimized customer queueing through efficient till operation.
- Created personal styling wardrobes based on bespoke client specifications.
- Fostered relationships with suppliers to maintain stocks.
- Monitored upcoming styles and trends to keep visuals fresh and relevant to target audiences.
Makeup and Hair Artist
Freelance
Mumbai
11.2015 - 11.2019
- Established relationships with Celebrity Makeup Artists, influencers and personal clients.
- Worked with design teams to achieve continuity of hair and make-up.
- Sanitized equipment between clients to maintain clean, safe hair and beauty services.
- Determined suitable materials and colour's for specific lighting and settings.
- Evaluated client's skin tone, texture and condition to ascertain suitable products for desired looks.
- Applied colour theory principles to create colour palettes based on client's skin tone and desired look.
- Achieved natural, flattering occasion makeup for weddings, parties and events.
Education
Diploma in Fashion Styling - Fashion
Fad Institute Of Luxury Fashion And Style
Mumbai-Dubai09.2022
High School Diploma - Makeup And Hair Artist
Jharna Shah Makeup And Hair Academy
Mumbai10.2015
Bachelors in Management Studies - Management Studies
KES Shroff College
Mumbai04.2015
Skills
- External Communications
- Knowledge of current makeup and fashion trends
- Detail-orientated
- Stockroom maintenance
- Fashion and makeup expertise
- Customer service
- Outstanding communication skills
- Team-orientated
- Inventory control
- Store management
- Retail sales
- Store merchandise stocking
- In-store visual merchandising
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Timeline
Sales Supervisor
GOOD EARTH
04.2025 - Current
Senior Fashion Advisor
SHIVAN & NARRESH
04.2024 - 03.2025
Retail Sales Associate
FLTRD
09.2023 - 03.2024
Fashion stylist and Co-ordinator
FACEMAGAZINE
12.2021 - 07.2022
Makeup and Hair Artist
Freelance
11.2015 - 11.2019
Diploma in Fashion Styling - Fashion
Fad Institute Of Luxury Fashion And Style
High School Diploma - Makeup And Hair Artist
Jharna Shah Makeup And Hair Academy
Bachelors in Management Studies - Management Studies
KES Shroff College
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