Neha Sagar
Administrative Assistant
Sharjah
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks.
Self-motivated work ethic to perform effectively in independent or team environment.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Al Ayyam Jewellery
Sharjah
02.2021 - 04.2022
- scheduled office meetings and client appointments for staff.
- Restocked supplies and Daced purchase orders to maintain adeouate stock levels.
- Pre and balance the score sale for the opening and closing business.
- Sending DSR reports, sales reports to finance team and keep updates with Management team.
- Ensure all the cash SOPs well maintaining.
- Controls company assets by meeting all loss prevention measures.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Administrative Support Secretory
Dhakan Jewellery
Dubai
03.2013 - 09.2018
- Restocked office supplies and placed purchase orders to maintain adequate stock levels.
- Submit and reconcile expense reports.
- Scheduled office meetings and client appointment for staff team.
- Organised staff travel arrangements, including car hire and accommodation.
- Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
Back Office Executive
Hutchinson 3 Global Service
Mumbai
03.2010 - 09.2012
- Take customer calls and provide accurate, satistactory answers to their queries and concern.
- De-escalate situations involving dissatified customers, offering patient assistance and support.
- Call cients and customers to inform them about me company's new products, services, and policies.
- Guide callers through troubleshooting, navigating the company's site or using the product or services.
- Review customer or client accounts, providing updates and information about billing , shipping , warranties and other account items.
Customer Service Representative
Fidelity National Information Service
Mumbai
12.2008 - 01.2010
- Responded to customer requests for products, services, and company information.
- Answered customer teleohone calls promoty to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait time.
- Help to train new employees and mform them about company’s customer management policies.
Education
High School Diploma - Commerce
02.2007 - 03.2008
Skills
Tax Return Preparation
Time & Calendar Management
Travel Arrangements
Email Management
Multiline Phone Etiquette
Customer Account Management
Documentation & Reporting
Achievements
- At Ayyam Jewellers created database of customers enabling the company to personalize marketing campaigns, providing visibility of the products and driving sales.
- Introduced weekly rosters for the team resulting in more stable work environment and ultimately improving employee morale.
- At Dhakan Jewellers ,Implemented standardized purchasing policy allowing the company to partner with best vendors, negotiate at recused cost,thereby indirectly improving quality and sales performance.
Timeline
Administrative Assistant - Al Ayyam Jewellery
02.2021 - 04.2022
Administrative Support Secretory - Dhakan Jewellery
03.2013 - 09.2018
Back Office Executive - Hutchinson 3 Global Service
03.2010 - 09.2012
Customer Service Representative - Fidelity National Information Service
12.2008 - 01.2010
Thakur Collage of Science & Commerce - High School Diploma , Commerce
02.2007 - 03.2008