Neha Thacker

Gainsight

05.2022 - 05.2024

Delivering and communicating KPI for our clients, throughout the customer life cycle.
Salesforce Development Experience , Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies . Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform .Support continued build-out of key reports and dashboards, data administration and Management.
Client Outcomes Manager is expected to work with new and existing customers to provide Best practices, Configuration, education, and documentation for long-term customer success.
Being the trusted partner for the customer on the use-case and product functionality.
Follow internal processes to improve Customer's Health, Increase retention, Risk Mitigation using data analysis approach.
Conduct periodic business reviews to ensure customers are getting valued.
Understand Customer Success (Gainsight) CRM products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers
Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Work closely with the customer to define and monitor success criteria metrics.
Quarterbacking experiences by various cross-functional teams at Organization, on behalf of the customer.

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