Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Languages
Affiliations
References
Timeline
Generic
Nehal Tawfik

Nehal Tawfik

Dubai,UAE

Summary

I'm highly experienced in managing and promoting the retail centre to achieve profitability objectives. Solicit new walk-in customers from all possible channels and maintain existing customers' satisfaction level. Recommend and execute effective marketing and promotion programmes to generate customer awareness and sales. Driven professional with keen eye for quality. Possesses strong analytical skills and outstanding communication abilities, ensuring seamless collaboration and problem-solving. Committed to elevating operational standards and fostering continuous improvement.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work history

Quality manager

Shada Group Of Hotels
Dubai, United Arab Emirates
12.2023 - Current
  • Improved production efficiency by implementing quality control processes.
  • Ensured consistency in product quality with regular inspections and tests.
  • Streamlined workflow for increased productivity through team training on quality standards.
  • Managed audits of manufacturing operations, ensuring compliance with industry regulations.
  • Developed quality management strategies to improve overall performance.
  • Assessed vendor services, resulting in strengthened supplier relationships.
  • Facilitated workshops on best practices for maintaining high-quality output.
  • Coordinated cross-departmental teams, enhancing product development process.
  • Piloted risk management initiatives leading to business continuity during crises.
  • Implemented robust customer feedback systems; improved client satisfaction levels.
  • Led company-wide quality campaigns, fostering a culture of excellence and continuous improvement.
  • Aligned all departments to comply with ISO 9001 standardisation requirements improving organisational credibility.
  • Handled non-conformance issues proactively, reducing production delays significantly.
  • Fostered open communication channels across departments for seamless information flow regarding quality measures.
  • Ensured adherence to health and safety guidelines within the organisation protecting employee wellbeing.
  • Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.
  • Maintained up-to-date knowledge about latest industry trends and updates relevant to Quality Management.
  • Reviewed and updated existing operational procedures for better alignment with evolving market needs.
  • Defined manufacturing quality guidelines and criteria to adhere to company standards.
  • Enforced health and safety requirements for worker protection, keeping accidents and company liability at minimum.
  • Set clear budget targets and established successful controls to control expenditure.
  • Established plans governing production policies, daily operations and long-term planning.
  • Coordinated maintenance processes to keep equipment operating correctly and maximise uptime.
  • Led recruitment of manufacturing staff members, overseeing selection, training and performance new employees.
  • Identified opportunities to improve and streamline manufacturing processes to maximise time and revenue.
  • Provided quotations to manufacture specialised goods and products, establishing contracts with customers.
  • Tracked performance metrics for plant operations and reviewed regular reports to proactively identify areas of concern.
  • Maintained current knowledge of environmental regulations to mitigate pipeline projects' impact.
  • Prepared timelines for pipeline development projects to manage stakeholder expectations.
  • Negotiated rates with suppliers and managed relations to maintain adequate levels of quality supplies.
  • Kept up to date with digital transformation of industrial processes to improve manufacturing operations.
  • Developed production plans covering schedules, quality goals and labour requirements.
  • Strategised electricity and power cut contingency plans to manage commercial risk.
  • Determined new products for manufacturing by analysing trends, identifying new business opportunities and prospecting for new customers.
  • Oversaw plant operational structures and with optimised logistics and workflows to meet demands.
  • Adhered to regulatory and statutory requirements for [Type] manufacturing.
  • Planned plant upgrades based on expected operating demands, planning objectives and cost considerations.

SALES CONSULTANT

The GCC Directors Association
Dubai
- 05.2023
  • Selling special memberships to investors, businessmen and senior officials in the private and government sectors

SENIOR LOGISTICS OFFICER

SKS Haute couture
Dubai
01.2019 - 01.2022
  • Communicating with suppliers, retailers and customers to achieve profitable deals and mutual satisfaction

RETAIL SALES ASSOCIATE

OR STORE
Cairo
01.2015 - 01.2018

Education

Bachelor's Degree - Social work

Helwan University
01.2011 - 01.2015

Master's Degree - General Education

Ain Shams University
01.2016 - 01.2017

Master's Degree - Mental Health & Psychologyn

Ain Shams University
01.2017 - 01.2018

Skills

  • A desire to achieve results
  • Communication skills
  • Active listening skills
  • Objection management skills
  • A natural desire to close deals
  • Presentation skills
  • Quality management
  • ISO 9001 knowledge
  • Process improvement
  • Operational efficiency
  • Root cause analysis
  • Six sigma certification
  • Lean manufacturing
  • Auditing expertise
  • Quality assurance
  • Compliance administration
  • SPC proficiency
  • Data interpretation
  • Quality control systems
  • Product inspection
  • Supplier evaluation
  • Kaizen methodology
  • FMEA experience
  • CAPA expertise
  • QMS understanding
  • Statistical analysis
  • Budget management
  • Supply chain understanding
  • Regulatory compliance
  • Continuous improvement
  • Stakeholder engagement
  • Conflict resolution
  • Project management
  • Strategic planning
  • Change management
  • Leadership qualities
  • Mentoring staff
  • Performance monitoring
  • Production planning
  • Inventory management
  • Quality control standards
  • Supply chain coordination
  • Equipment maintenance oversight
  • Health and safety regulations
  • Lean manufacturing principles
  • Continuous improvement techniques
  • Six sigma methodologies
  • Budgeting and cost control
  • Workforce scheduling
  • Process optimisation
  • Compliance auditing
  • Data analysis proficiency
  • Technical report writing
  • Product development knowledge
  • Machinery operation understanding
  • Environmental regulation adherence
  • Energy efficiency strategies
  • Risk assessment capability
  • Stakeholder communication
  • Customer service orientation
  • Conflict resolution tactics
  • Negotiation skills
  • Decision-Making under pressure
  • Strategic thinking ability
  • Change management facilitation
  • Team leadership
  • Coaching and mentoring
  • Feedback provision
  • Time management
  • Adaptability to technology advancements
  • Critical thinking in production processes
  • Creative solution generation
  • Persuasive presentation skills
  • Operations research
  • Industrial software utilisation
  • Regulatory compliance knowledge
  • Health and Safety Compliance
  • Quality Control
  • Just In Time stock control
  • Cross department benchmarking
  • Labour optimisation
  • [Product] inspections
  • Quality and risk assessment
  • Project estimation
  • 5s principles
  • Maintenance planning
  • Manufacturing leadership
  • Logistics computation
  • Drafting specialist
  • Numerical controls understanding
  • Master scheduling
  • Pipes and fittings expert
  • Monitoring
  • Business development experience
  • Employee supervision
  • In-depth OSHA knowledge
  • Vast HVAC knowledge
  • Material handling expert
  • Production schedule and plan
  • Product inspections
  • Troubleshooting specialist
  • ISO certified

Personal Information

Title: SALES CONSULTANT

Languages

Arabic
Native
French
Beginner
English
Native

Affiliations

  • Reading
  • communication and interpersonal skills.
  • analytical and problem-solving ability.
  • persistence and the ability to influence others.
  • the ability to lead and motivate a team.
  • a strategic approach to work.
  • the ability to facilitate change
  • skills in numerical and statistical analysis

References

References available upon request.

Timeline

Quality manager

Shada Group Of Hotels
12.2023 - Current

SENIOR LOGISTICS OFFICER

SKS Haute couture
01.2019 - 01.2022

Master's Degree - Mental Health & Psychologyn

Ain Shams University
01.2017 - 01.2018

Master's Degree - General Education

Ain Shams University
01.2016 - 01.2017

RETAIL SALES ASSOCIATE

OR STORE
01.2015 - 01.2018

Bachelor's Degree - Social work

Helwan University
01.2011 - 01.2015

SALES CONSULTANT

The GCC Directors Association
- 05.2023
Nehal Tawfik