Neil Charvin Rondolo
Dubai,DU
Summary
Proven leader in enhancing team performance and customer satisfaction at Southern Fried Chicken Llc, with a knack for cash handling and reconciliation. Skilled in workload prioritization and fostering positive customer interactions, I've significantly reduced cashier errors and streamlined operations. My approach combines meticulous attention to detail with a supportive team management style, driving tangible results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier Team Leader
Southern Fried Chicken Llc
12.2012 - 01.2015
- Reduced cashier errors by implementing comprehensive training programs for new hires.
- Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.
- Cultivated strong working relationships with colleagues across departments to facilitate smooth operations.
- Received and processed customer payments.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled daily totals to maintain balanced and compliant ledgers.
Cashier Trainer
Pizza Hut
06.2011 - 03.2012
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Operated POS system to complete cash, credit and check transactions.
- Assisted cashiers in setting personal goals for professional growth, driving increased levels of job satisfaction.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Maintained knowledge of current promotions, policies and security practices regarding payment and exchanges.
Cashier Team Leader
Red Ribbon Bakeshop
10.2010 - 04.2011
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Reduced cashier errors by implementing comprehensive training programs for new hires.
- Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
- Identified and resolved discrepancies and errors in customer accounts.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Service Crew Member
Jollibee
10.2009 - 09.2010
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Service Crew Member
KFC City Chix Inc.
07.2008 - 12.2008
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Streamlined order processing by communicating effectively with fellow crew members and management staff.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Cooked, prepared and bagged food for customers.
Education
GED -
Marikina Polytechnic College Gas Tungsten Arc Weld
Marikina, Philippines09.2015
Skills
- Workload prioritization
- Team Management
- Cash handling expertise
- Cash Register Operation
- Tactfulness
- Multi-tasking skill
- Positive Attitude
- Customer Service
- Punctuality
- Cash Handling
- Cash reconciliation
- Opening and closing procedures
Certification
- Beverage /Housekeeping and Bartending
- SEAMRJHRMTC
Timeline
Cashier Team Leader
Southern Fried Chicken Llc
12.2012 - 01.2015
Cashier Trainer
Pizza Hut
06.2011 - 03.2012
Cashier Team Leader
Red Ribbon Bakeshop
10.2010 - 04.2011
Service Crew Member
Jollibee
10.2009 - 09.2010
Service Crew Member
KFC City Chix Inc.
07.2008 - 12.2008
GED -
Marikina Polytechnic College Gas Tungsten Arc Weld