NEIL DELA CRUZ
Dubai,United Arab Emirates
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Person with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
TEAM LEADER/SENIOR WAITER
KITOPI CATERING SERVICES (Mila by Smoky Beach)
The Palm, Dubai
10.2024 - Current
- Oversee and coordinate the activities of the waitstaff during shifts.
- Ensure excellent customer service by addressing diners’ needs and concerns.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Promoted special events at the restaurant resulting in increased bookings.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Developed rapport with regular patrons to foster loyalty and repeat business.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Train and mentor new waitstaff on service standards and protocols.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Upsold sides and beverages to increase restaurant revenue.
VIP WAITER
AZURE BEACH CLUB | RIXOS PREMIUM HOTEL DUBAI
01.2021 - 07.2024
- Prompt, and courteous greeting of customers.
- Ensure that guests will reach a minimum amount spend of AED 10,000 per table.
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
- Develop and implement sales strategies to target and sell alcohol and beverages.
- Follow the sequence of service standards as per brand guidelines.
- Have complete and thorough knowledge of all menu items in order to be able to describe and make suggestive selling to customers.
- Ensure food quality and consistency are delivered at all times.
- Manage the setup and close down of tables within the section.
- Maintain cleanliness and hygiene standards.
- Efficiently processes billing and payments.
- Keeps all workstations and equipment as clean as possible at all times.
- Performs other duties pertinent to this job as assigned.
HEAD WAITER
BREAD AND OLIVES | BARSHA HEIGHTS
11.2017 - 12.2020
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Prepared tables for guests and reset tables between customers.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Maintained excellent guest satisfaction by providing attentive proactive and helpful service.
- Served high volumes of guest in fast paced service environments with exceptional customer care.
SERVICE STAFF
SHAKEY'S RESTAURANT
PHILIPPINES
10.2015 - 07.2016
- Ensure all customers are provided with outstanding service.
- Ensure all orders of the customers served appropriately.
- Responsible for food hygiene, and health and safety issues.
- Ensure all kitchens and eating areas are organized and maintain a high level of cleanliness.
- Responsible for food quality, and presentation.
- Provided guests with prompt and courteous service.
- Greeted guests and escorted them to their seats.
- Take and Deliver orders to the kitchen personally or punch in the system.
- Assist in bussing and resetting tables.
- Check prepared orders for accuracy.
- Ensured the area is neat and sanitized.
- Handled guest complaints.
- Attend to guest during the entire dining time.
- Delivered prompt and accurate service to ensure customer satisfaction.
Education
Bachelor of Science - Hotel and Restaurant Services
BULACAN STATE UNIVERSITY
06.2014 - 03.2018
Skills
- Health and Safety Compliance
- Complaint management
- Customer Service
- Sales techniques
- Payment Processing
- Product knowledge
- High-volume dining
- Table clearing
- POS Systems
- Section coordination
- Crisis management
- Food hygiene practices
- Hospitality expertise
- Quick problem solver
- Organized and efficient server
- Proactive initiative
- Highly responsible and reliable
Timeline
TEAM LEADER/SENIOR WAITER
KITOPI CATERING SERVICES (Mila by Smoky Beach)
10.2024 - Current
VIP WAITER
AZURE BEACH CLUB | RIXOS PREMIUM HOTEL DUBAI
01.2021 - 07.2024
HEAD WAITER
BREAD AND OLIVES | BARSHA HEIGHTS
11.2017 - 12.2020
SERVICE STAFF
SHAKEY'S RESTAURANT
10.2015 - 07.2016
Bachelor of Science - Hotel and Restaurant Services
BULACAN STATE UNIVERSITY
06.2014 - 03.2018
Similar Profiles
KAMTAN JEAN OMERKAMTAN JEAN OMER
Chef De Partie at KITOPI CATERING SERVICESChef De Partie at KITOPI CATERING SERVICES
Jeya Ganesh ArumugamJeya Ganesh Arumugam
Equipment Manager at Kitopi Catering Services L.LC.Equipment Manager at Kitopi Catering Services L.LC.
Ravi AdhikariRavi Adhikari
Restaurant Manager at Kitopi Catering Services LLCRestaurant Manager at Kitopi Catering Services LLC
SK MOJAHIDSK MOJAHID
Business development executive at Medi Assist TPABusiness development executive at Medi Assist TPA
MARGARET GICHOHIMARGARET GICHOHI
Admin. Receptionist at KSB Pumps and Valves LtdAdmin. Receptionist at KSB Pumps and Valves Ltd