Neil Mathew
Dubai
Summary
Professional with 7+ years of experience managing international clients, skilled in relationship building and service excellence. Proven track record of delivering results in fast-paced environments. Committed to driving success through collaboration and strategic insights.
Overview
7
7
years of professional experience
Work History
Real Estate Agent
Patriot Real Estate
Dubai
08.2025 - Current
- Assisted clients with buying, selling, and renting properties, ensuring smooth transactions.
- Managed viewings, negotiations, and contracts in line with legal requirements.
- Generated leads through networking and marketing, exceeding sales targets.
- Built lasting client relationships with market insights and after-sales support.
Customer Service & Sales Executive (Freelance)
Prosource
Karachi
02.2024 - 08.2025
- Providing remote customer support and sales assistance for international clients, focusing on clear communication, personalized service, and timely follow-ups.
- Handling inquiries, order processing, and after-sales support to ensure client satisfaction.
- Maintaining long-term customer relationships by resolving concerns efficiently and professionally.
- Supporting sales operations by coordinating with logistics and internal teams for smooth order fulfillment.
Customer Service Executive
Prosource
Karachi
04.2023 - 02.2024
- Led and coached a team of five, boosting performance by 30% through clear goals and ongoing support.
- Managed a successful client outreach project in South America, generating $82,000 in one month.
- Trained the team on lead conversion and follow-ups, increasing success rates to 70%.
- Consistently exceeded monthly targets for seven months, reaching up to 100% above goals through strong teamwork and service focus.
Customer Service Representative
Prosource
Karachi
01.2022 - 05.2023
- Coordinated end-to-end sales procedures for the export of used cars, managing client acquisition to the point of delivery, and guaranteeing excellent customer service.
- Developed and implemented effective cold calling, LinkedIn, and social media initiatives, broadening the clientele base significantly. Achieved a notable 40% upsurge in sales within the inaugural year.
Customer Service Representative
Beforward Japan
Karachi
04.2018 - 02.2020
- Ensure timely and effective customer support by promptly responding to emails and live chat inquiries, addressing questions and concerns with efficiency.
- Strengthen customer relationships by sending personalized thank-you notes and fostering positive, memorable experiences.
- Support team performance through strategic planning, effective leadership, and training initiatives that enhance service quality and engagement.
Education
High School -
National Govt College
Karachi07.2019
Matriculation -
St. Paulʼs English High School
Karachi04.2016
Skills
- Complaint handling
- Customer relationship management (CRM)
- MS Office proficiency
- Effective communication
- Leadership skills
- Team collaboration
- Critical thinking
- Problem solving
Hobbies and Interests
- Music
- Singing
- Composing songs
- Fitness
Languages
Urdu
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
- Awarded PKR 500,000 in recognition of outstanding performance.
- Earned an all-expenses-paid trip to Baku, Azerbaijan as a top performer reward.
Timeline
Real Estate Agent
Patriot Real Estate
08.2025 - Current
Customer Service & Sales Executive (Freelance)
Prosource
02.2024 - 08.2025
Customer Service Executive
Prosource
04.2023 - 02.2024
Customer Service Representative
Prosource
01.2022 - 05.2023
Customer Service Representative
Beforward Japan
04.2018 - 02.2020
High School -
National Govt College
Matriculation -
St. Paulʼs English High School
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