Neil Christian Cruz
Abu Dhabi,AZ
Summary
Customer-focused and dependable professional with hands-on experience in restaurant service, cashiering, and operations support
Overview
8
8
years of professional experience
Work History
FRONT OF THE HOUSE STAFF (PART TIME)
JIFU HOTPOT RESTAURANT
07.2025 - 01.2026
- Delivered excellent customer service by assisting guests with menu selections and accurately recording orders.
- Operated point-of-sale (POS) systems to process cash and card transactions with accuracy and efficiency.
- Maintained fast, high-quality service during peak hours in a high-volume environment.
- Ensured cleanliness and organization of front counter and dining areas in compliance with hygiene standards.
- Resolved customer inquiries and complaints professionally, enhancing overall guest satisfaction.
- Collaborated with team members to support smooth daily restaurant operations and workflow.
AREA SUPERVISOR/COORDINATOR
BZMARK PROMOSPECIALIST INC.
04.2023 - 11.2025
- Managed hiring, onboarding, and staff deployment processes to optimize workforce efficiency.
- Conducted employee training and orientation programs to enhance skill sets.
- Handled disciplinary actions, ensuring adherence to company policies.
- Verified daily time records, payroll summaries, and resolved payroll issues.
- Monitored monthly attendance and filtered rates for operational analysis.
- Facilitated interdepartmental communication to streamline workflows and improve collaboration.
- Responded to service requests via mail, email, phone, and in-person interactions.
- Utilized Microsoft Excel, Word, and Office Suite to enhance reporting and documentation.
SENIOR VAN SALESMAN
EDSI DELIVERY SERVE INC.
03.2020 - 10.2022
- Promoted, sold, and delivered products to retail outlets and clients.
- Managed inventory, including stock loading, replenishment, and ordering.
- Collected payments and issued receipts while preparing detailed sales reports.
ACCOUNTING STAFF (DCD/DCR CHECKER)
WHEELTEK MOTORSALES CORPORATION
04.2018 - 03.2020
- Supported branches with pouching and document issues to ensure efficient operations.
- Maintained accurate filing and records transmitted from branches to Head Office.
- Checked Credit and Debit Memos received by assigned divisions for accuracy.
- Filed branch documents submitted to Head Office, ensuring proper organization.
Education
Bachelor of Science - BUSINESS ADMINISTRATION
PHINMA ARAULLO UNIVERSITY
CABANATUAN CITY, NUEVA ECIJA04-2018
High School Diploma -
HOLY CROSS COLLEGE
STA. ROSA, NUEVA ECIJA04-2011
Elementary Education -
SAN GREGORIO ELEMENTARY SCHOOL
STA. ROSA, NUEVA ECIJA03-2008
Skills
- Customer service and guest handling
- Cash handling and basic POS
- Staff deployment
- Attendance monitoring
- Proficient in Microsoft Office
- Document management
- HR coordination
- KPI management
Timeline
FRONT OF THE HOUSE STAFF (PART TIME)
JIFU HOTPOT RESTAURANT
07.2025 - 01.2026
AREA SUPERVISOR/COORDINATOR
BZMARK PROMOSPECIALIST INC.
04.2023 - 11.2025
SENIOR VAN SALESMAN
EDSI DELIVERY SERVE INC.
03.2020 - 10.2022
ACCOUNTING STAFF (DCD/DCR CHECKER)
WHEELTEK MOTORSALES CORPORATION
04.2018 - 03.2020
Bachelor of Science - BUSINESS ADMINISTRATION
PHINMA ARAULLO UNIVERSITY
High School Diploma -
HOLY CROSS COLLEGE
Elementary Education -
SAN GREGORIO ELEMENTARY SCHOOL