Neil Raymund Acedillo
Dubai,UAE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic IT Administrator with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
IT Admin & Requisition
Bounty Fresh Food Inc.
Taguig , Philippines
2023.03 - 2024.01
- Received and encode manual requests for IT Equipment and pass them to the Purchasing Team for acquisition
- Track and receive deliveries of IT equipment and tag them for deployment
- Coordinate with the Purchasing Team for smooth transaction of IT equipment being purchased.
- Updated and keeps a record of all items purchased by all departments for asset creation
- Ensured all required signatures are present on all department requests for IT equipment
- Keeps a documentation of all requests and keep them on a database for tracking.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Technical Support Representative
24/7 Customer Philippines
Makati City, Philippines
2011.08 - 2013.05
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Leveraged available resources, knowledge and equipment to resolve customer requests.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Maximized First Time Fix Rate (FTFR) by conducting thorough analysis of root causes.
- Managed and prioritized allocated incoming support tickets.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Communicated technical concepts to customers clearly by phone, email and online chat.
Technical support representative
Sykes Asia Incorporated
Pasig City, Philippines
2011.01 - 2011.04
- Diagnosed and solved issues for customers against SLAs, maintaining high satisfaction rate.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Responded to incidents on-site, providing precise time estimations and managing customer expectations.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Maximized First Time Fix Rate (FTFR) by conducting thorough analysis of root causes.
- Managed and prioritized allocated incoming support tickets.
Education
Associate's degree - Computer Data Processing
Divine Word College of Calapan
Calapan City, Oriental Mindoro, Philippines 1999.06 - 2022.03
Skills
- Protecting information
- Microsoft Outlook
- Excellent telephone and email etiquette
- Grammar expertise
- Routing packages
- Resolving errors
- Portal and CRM input
- Professional and mature
- Microsoft Office
- Excel database maintenance
- Dedicated team player
- Data entry
- CRM systems familiarity
- Delivering files
- Transmitting files
- Answering incoming calls
Languages
English
Fluent
Timeline
IT Admin & Requisition
Bounty Fresh Food Inc.
2023.03 - 2024.01
Technical Support Representative
24/7 Customer Philippines
2011.08 - 2013.05
Technical support representative
Sykes Asia Incorporated
2011.01 - 2011.04
Associate's degree - Computer Data Processing
Divine Word College of Calapan
1999.06 - 2022.03
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