Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Nelisiwe Gina

Nelisiwe Gina

Dubai

Summary

Dedicated customer service specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Waitress/Restaurant Hostess

Atlantis The Royal
09.2023 - Current

  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

Hyde Hotel Dubai
11.2022 - 11.2023
  • Provided exceptional customer service in a luxury hotel dining environment.
  • Assisted guests with menu selections and special dietary requests.
  • Processed orders accurately using the hotel's point-of-sale system.
  • Trained new staff on service standards and operational procedures.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Assisted other wait staff members in times of heavy customer traffic.

Hospitality Intern

Sky Villa Boutique Hotel
Cape Town
10.2020 - 04.2021
  • Provided exceptional guest service and resolved inquiries effectively.
  • Assisted in managing front desk operations and check-in procedures.
  • Coordinated housekeeping schedules to ensure timely room availability.
  • Processed reservations using hotel management software efficiently.
  • Engaged with guests to promote hotel services and amenities actively.
  • Provided customer service at the front desk.

Education

Diploma - Hospitality Administration And Management

IHT Hotel School
Cape Town , South Africa
01.2018 - 12.2021

Skills

  • Customer service
  • Point-of-sale systems
  • Menu knowledge
  • Team collaboration
  • Problem solving
  • Time management
  • Adaptability skills
  • Conflict resolution

Languages

English
First Language
Xhosa
Proficient
C2
Zulu
Proficient
C2

Timeline

Waitress/Restaurant Hostess

Atlantis The Royal
09.2023 - Current

Waitress

Hyde Hotel Dubai
11.2022 - 11.2023

Hospitality Intern

Sky Villa Boutique Hotel
10.2020 - 04.2021

Diploma - Hospitality Administration And Management

IHT Hotel School
01.2018 - 12.2021
Nelisiwe Gina