Nelli Bliznenko
Dubai,United Arab Emirates
Summary
Charismatic individual with excellent communication skills and natural ability to engage audiences. Proficient in public speaking and customer service, with knack for storytelling and cultural knowledge. Aiming to create memorable experiences and foster deeper appreciation for travel and history among tour participants.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Tour Guide Freelance
Department of Economy and Tourism
Dubai, United Arab Emirates
09.2017 - Current
- Organized and conducted FAM trips for global travel agents and corporate partners to showcase UAE tourism offerings.
- Coordinated and delivered hotel inspections for delegations, ensuring quality standards and building strong partnerships with hospitality stakeholders.
- Served as official Tour Guide during EXPO 2020 Dubai, managing VIP delegations, business groups, and cultural visitors.
- Delivered VIP meet-and-greet services and managed transport logistics for high-profile guests and corporate clients.
- Consistently created memorable guest experiences that encouraged repeat visits and strengthened brand loyalty.
- Demonstrated excellent communication skills to engage diverse audiences.
Tour guide
Planet Travel Tours & Safaris LLC
Dubai, United Arab Emirates
09.2011 - 08.2017
- Ensured compliance with health and safety regulations throughout tour duration.
- Diligently researched local attractions to provide accurate information.
- Prepared detailed itineraries for optimal tour experiences.
- Performed First Aid when necessary, prioritizing tourist's health and well-being.
- Promoted local businesses by recommending them to tourists during tours.
- Helped visitors feel welcome with friendly conversations, personal help and engaging stories.
Education
Diploma - General Education
Government Secondary School No. 2
Russia. Kaliningrad 09.1998 - 05.2009
Skills
- Customer service and client relationship management
- Local history knowledge
- Enthusiastic storytelling
- Excellent interpersonal and communication skills
- Calm under pressure
- High energy level
- Multilingual communication
- Enthusiastic, motivated, and detail-oriented
Certification
- Abu Dhabi Tourist Guide Programma (Abu Dhabi Tourism & Culture Authority) License- (2013-2017)
- Dubai Tour Guiding Course (Department of Tourism & Commercial Marketing) License- (2012-2027)
- Customer Service Skills Course "Dubai Way" (Dubai College of Tourism) -(2018-2027)
- ICDL Computer Certification (Aldar University College, Dubai)- (2018)
- Dubai Hospitality Marketing (Dubai Collage of Tourism) - (2025)
- Customer Relationship Management (Starweaer) - (2025)
Languages
Russian – Native
English – Advanced
Timeline
Tour Guide Freelance
Department of Economy and Tourism
09.2017 - Current
Tour guide
Planet Travel Tours & Safaris LLC
09.2011 - 08.2017
Diploma - General Education
Government Secondary School No. 2
09.1998 - 05.2009
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