Hi, I’m
Nellie Minnie W.
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
3
years of professional experience
Work History
Zaini Media
Account Manager
04.2023 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Zaini Media
Production Coordinator
12.2022 - 04.2023
Job overview
- Coordinated with production team to support productivity targets and deadline management.
- Supported continuous improvement initiatives by identifying areas for process optimization.
- Maintained strong relationships with key stakeholders including clients, suppliers, and internal teams to promote efficient communication channels across all parties involved in the production process.
Elevate
Client Success Manager
02.2022 - 08.2022
Job overview
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
Elevate
Executive Assistant
09.2021 - 02.2022
Job overview
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
Education
University of ChichesterUnited Kingdom
MBA from International Business Management
09.2019
Strathmore UniversityKenya
BBA from Business Management
07.2016
Skills
- Account Management
- Business Needs Assessment
- Client Relations
- Lead prospecting
Languages
English
Bilingual or Proficient (C2)
Timeline
Account Manager
Zaini Media
04.2023 - Current
Production Coordinator
Zaini Media
12.2022 - 04.2023
Client Success Manager
Elevate
02.2022 - 08.2022
Executive Assistant
Elevate
09.2021 - 02.2022
University of Chichester
MBA from International Business Management
Strathmore University
BBA from Business Management
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