Nelly Opollo

Responsibilities

• Producing creative and personalized programs.
• Supporting Project Manager, Manager MICE with supplier quotes and program presentations.
• Manage operational and administrative functions to ensure projects are delivered efficiently.
• Keeping presentation slides organized and updated with new venues, hotels, activities, attractions, tours etc.
• Maintains event photo gallery and program slides on the server.
• Maintains a supplier database for all relevant hotels, venues, attractions, activities etc.
• Maintains event venue catalog with all relevant information (e.g. capacity, minim. spend, contact details etc.).
• Performed expense calculation and reconciliation to ensure accurate financial reporting.
• Initiated and managed communications with hotels and venues to request proposals, negotiate group rates, and secure favorable terms for corporate bookings and events.
• Coordinated client schedules and venue logistics to ensure seamless execution of site visits and programs, managing timelines, stakeholder communications, and on-site support.
• Any appropriate task required to support program sales in the office and/or operational support during ground handling / program execution.
• Enhanced attendee experience by seamlessly coordinating event logistics and managing on-site operations.

Achievements

• Employee of the Month, July 2024, for outstanding performance and dedication.
• Increased table turnover by managing reservation systems and seating arrangements efficiently.
• Improved guest satisfaction by promptly resolving concerns and coordinating personalized dining experiences.

Responsibilities

• Greet and seat guests, ensuring their comfort and managing seating arrangements with a focus on customer satisfaction.
• Handle reservation calls and maintain an organized reservation system, leading to efficient table management and high turnover rates.
• Coordinate with servers and kitchen staff to communicate guest preferences and special requests, ensuring personalized and seamless dining experiences.
• Proactively address guest concerns and resolve issues promptly, significantly enhancing guest satisfaction and reducing complaints.
• Multitask and manage time effectively during peak hours, contributing to increased sales and a smooth dining experience for all guests.
• Assist in training new staff members on customer service standards and restaurant procedures, fostering a collaborative and high-performance work environment.
• Manage inventory for front-of-house supplies, ensuring timely replenishment and minimal wastage.
• Prepare and present daily and weekly reports on guest feedback, table turnover rates, and other key performance metrics.
• Responded to guest inquiries and resolved concerns promptly, demonstrating calm professionalism under pressure.

Achievements

• Maintained a high level of office security by following safety procedures and controlling access.
• Ensured guest satisfaction by providing accurate information and arranging travel accommodations.

Responsibilities

• Provide information to guests in person, via phone calls, and emails.
• Order front office supplies and keep inventory of stock.
• Arrange travel and accommodations for guests and prepare vouchers.
• Provided excellent customer service by anticipating and responding to guest needs.
• Responded to guest inquiries in a timely and professional manner.
• Managed hotel key access, ensuring only authorized personnel had access to guest rooms.
• Maintained accurate records of guest requests and inquiries to ensure that all requests were tracked and addressed.

• Upsold various products and services to guests, contributing to increased revenue and customer loyalty.
• Recognized and rewarded fan-club members by providing discounts on products and services, fostering a positive community relationship.
• Represented the media house at various events.
• Managed and coordinated advertisements and interview requests, liaising with management for timely approvals.
• Maintained accurate records of customer interactions, ensuring proper documentation and follow-up.
• Provided appropriate solutions and alternatives within specified time limits, enhancing customer satisfaction and retention.
• Created and managed schedules for emergency guests for live interviews, ensuring seamless show transitions and guest preparedness.
• Cohosted a daily radio show from Monday to Friday, engaging with listeners and delivering entertaining and informative content.
• Utilized effective communication skills to interact with customers, colleagues, and management, ensuring clear and professional information flow.