Nelson Manuvel
SHOP MANAGER
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Shop Manager
Lulu express, Al wathba
03.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed inventory control, cash control and store opening and closing procedures.
Supermarket Manager
Lulu Hypermarket capital mall & Shamkha
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Encouraged departmental employees to present positive, exemplary image to customers.
Buyer/Purchaser
Lulu Hypermarkets & Express
- Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
- Met with suppliers to assess changes and determine proper courses of action.
- Generated reports detailing sales trends and store performances.
- Documented purchasing information in SAP to maintain detailed and accurate records.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Documentation Clerk
Lulu Central Exports Warehouse Mussaffah
Abu Dhabi
- 6-months experience as a IT back office (Data entry) in Lulu Hypermarket Madinat Zayed, Abu Dhabi.
storekeeper
- Lulu hypermarket Mushrif mall and Binal Jesrain Co Operative society Abu Dhabi.
Cashier
Lulu Hypermarket Al Wahda
Abu Dhabi
customer Service Representative
Reliance Communication PVT Ltd
Education
High School Diploma -
B.com - Accounting And Business Management
Skills
Sales and marketing
Budgeting
Negotiation
Financial Management
Creative merchandising
Staff Management
Problem-Solving
Teamwork and Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Managed team of 100 staff members.
Additional Information
Passport Details
Passport No. : T3126720
Date of Issue : 15-01-2019
Date of Expiry : 14-01-2029
Place of Issue : Cochin
Visa Details
Visa Status : Resident
Visa Till : Nov-10-2022
Driving License details
License No. : 2529249
Date of Issue : 12-12-2022
Date of Expiry : 11-12-2024
Place of Issue : Abu Dhabi
Timeline
Shop Manager - Lulu express, Al wathba
03.2022 - Current
Supermarket Manager - Lulu Hypermarket capital mall & Shamkha
Buyer/Purchaser - Lulu Hypermarkets & Express
Documentation Clerk - Lulu Central Exports Warehouse Mussaffah
storekeeper -
Cashier - Lulu Hypermarket Al Wahda
customer Service Representative - Reliance Communication PVT Ltd
Board of Higher Secondary Examination Kerala - High School Diploma,
Mahatma Gandhi University - B.com, Accounting And Business Management