Summary
Overview
Work history
Education
Skills
Languages
PERSONAL INFORMATION
Timeline
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Nelson Brayan Pais

Nelson Brayan Pais

Dubai,UAE

Summary

Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.

Overview

2026
2026
years of professional experience

Work history

Technical Support Engineer

Wipro Limited
Mysore , India
07 2022 - 05.2025
  • Infiniminds
    * Designation: Customer Support Professional L2
    * Project: Major BFSI client
    * Working for Wipro through Infiniminds: Managing Wipro BFSI clients as service desk support professional.
    * Managing client processes, L2 support for application.
    * User management, email management, desktop support, Vendor management.
    * Compliance adherence, Csat, SLA adherence are the key KPIs.
    * Working on MS office, outlook, OS.
    * Network troubleshooting support, security application management and antivirus.

Education

B,com - Commerce

St'Philomena college
Puttur
09.2020

Skills

    * Work Ethics & Empathy
    * Interpersonal skills
    * Effective communication
    * Adaptability
    * Flexibility
    * Time Management
    * Team work
    * Leadership
    * Creativity

Languages

English
Fluent
Hindi
Fluent
Malayalam
Intermediate
kannada
Native
Telugu
Elementary
Tamil
Elementary

PERSONAL INFORMATION

DOB - 05/03/2000

Gender - MALE

Marital Status -Single

Nationality - Indian

Passport No - V1144180

Visa Status - Visiting visa

Timeline

Technical Support Engineer

Wipro Limited
07 2022 - 05.2025

B,com - Commerce

St'Philomena college

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Nelson Brayan Pais