Nereall Joy Yongo Owuor

I contribute to the development of strategic learning programs while overseeing development projects at our learning centre.

Key responsibilities:

• Supported in the development, management, design, coordination, facilitation, evaluation and conduction of training programs;
• Generated project cost estimations with outstanding accuracy, guiding effective decision-making while managing scopes and deadlines using different project management methods to deliver projects on time and under budget through strict implementation and cost controls.
• Developed a creative learning environment across the school, placing special focus on the quality of education, inclusion and the individual development needs of the learners by conducting needs analysis to determine training gaps and map out development plans for teams, individuals as well as provide one-on-one coaching as needed;
• Effectively built a community of learning practices, goals and guidelines for teaching and non teaching staff members, to ensure delivery of exceptional academic, extra curricula and administrative output that supports learners by playing a meaningful and active role in learning, that can truly reflect their exceptional talents, creativity, interests and aspirations.
• Reviewed educational directives with teachers, staff members and parents; to determine learning program effectiveness and institute the necessary adjustments: while delivering exceptional service to clients and stakeholders, through outstanding client management skills; maintaining relationships for future business opportunities.
• Minimised accidents and incidents with comprehensive health and safety procedures.

Promoted brand identity by maintaining consistent visual merchandising by showcasing company's services, products, messaging and maintaining a positive and efficient image.

Key Responsibilities:

• Leveraged goal-driven and ambitious mindset to consistently surpass sales and KPI targets.
• Stayed up-to-date with social media trends and industry development to maintain relevancy.
• Built positive customer relationships, using interpersonal skills and natural charisma to engage in conversation.
• Generated curiosity, trust and excitement when discussing product / service benefits and giving demonstrations.
• Raised brand profile among key audiences through influencer marketing.
• Grew sales revenue in line with personal and team targets.
• Anticipated customer needs, going above and beyond to navigate objections and close sales.
• Inspired exceptional customer experiences and brand loyalty to help increase repeat business.
• Demonstrated detailed product knowledge to advise on current offerings.
• Increased brand awareness by designing unique customer experiences encompassing brand values.

Ensured a good flow of communication both internally and externally, while working closely with business development and media to present the company positively in all situations.

Key responsibilities:

• Organization of information and communication plans, marketing materials, press releases, and reports in a manner that aims to present the company positively and reinforce long term corporate relations.
• Provided expert guidance to the business by identifying their brand essence and communicating their unique brand narrative to the target market for sustenance of a healthy brand presence.
• Structuring content, proofreading and editing promotional documents including press and key messages to produce wireframes (blueprints) for various projects as well as production of visual communications and digital content. while ensuring that the information is disseminated to the right target audiences.
• Spoke publicly at interviews, press conferences, presentations, open days, exhibitions, tours and crisis management environments.
• Supervised marketing content production and consistently met campaign targets.
• Wrote and edited in-house articles, case studies, annual reports, drafted communications for routine releases and managed PR aspects of potential crisis situations.
• Coached client representatives on how to handle media enquiries and press interviews.
• Established strong social media presence to increase brand exposure.
• Handled media relations, collecting corporate information, creating and distributing press releases to media houses while working to maintain a positive company image and public perception.
• Networked continuously to grow contacts and increase brand awareness and reputation.
• Critically analysed and consistently reviewed brand communications by commissioning relevant market research and data analysis to prioritise proactive recommendations for improvements and fostering comprehension.
• Collaborated effectively with other departments; and took up potential opportunities for copywriting, copy smoothing as well as conferring with top managers to identify trends, created innovative strategies for optimised campaign results and adapted PR strategies to stay relevant..

In charge of cabin services, security, safety and leads in-flight teams to ensure quality and timely delivery of products and services to meet airline standards and regulations.

Key Responsibilities:

• Led teams to discuss, map out and implement strategies for specific assignments to deliver the highest quality customer experience that guarantees return business and positively impacts the bottom line.

• Previewed flight and passenger information provided in the passenger information list, considering any special requirements for coordination with the airport gates, boarding teams and third party service providers as required.
• Assigned cabin crew roles for the flight according to their seniority and experience as indicated on the General Declaration.
• In addition to regular Flight Attendant duties, Flight Purser was responsible for Flight Service Management to ensure compliance among crew team for relevant Company policies, documentations and procedures during all phases of flight.
• Led and directed Flight Attendants in the proper delivery of all scheduled in flight services;
• Communicated and coordinated with appropriate support service departments and Flight Attendants, acting as a liaison between Special Services and customers;
• Ensured prompt and correct compliance with airline management's instructions, guidelines, As a member of the bargaining unit, I discussed performance issues with management
• Conducted pre-flight briefings for all Flight Attendants at the beginning of each trip sequence and as necessary thereafter.
• Coordinated and directed pre-flight and in-flight duties of all Flight Attendants assigned to the flight, including the reassignment of a crew member's working position as needed to accomplish a required service, discussed performance issues with management, to discipline by off loading a Flight Attendant who is unfit to fly and or recommend disciplinary action.
• Completed Voyage forms, reports and other paperwork as required; while observing ethics, confidentiality and integrity of company documentations.
• Immediately reported hazardous conditions, unsafe practices, and improperly functioning tools and equipment to the management as appropriate and applicable.
• Actively participated in the mediation and resolution of in-flight issues or concerns reported by clients or Flight Attendants.
• Participated in the development, evaluation of training methods and techniques for Flight Attendants, coaching, mentorship and on the job training of Flight Attendants.

Charged with ensuring the safety, security, and comfort of airline passengers; providing client service while creating a welcoming environment for guests before, during, and at the conclusion of each flight.

Key Responsibilities:

• Ensured In-flight service in economy class, was carried out to agreed company standards to meet guest expectations.
• Properly utilized property to guard against wastage, misuse and damage.
• Implemented safety and emergency standards at all times.
• Assisted Flight Pursers in ensuring duty free sales are carried out to maximum productivity.
• Evaluated service, recommended changes where necessary for efficiency and guest satisfaction.
• Safeguarded aircraft and guest documents to minimal exposure.
• In charge of the economy class in flight and leadership in case of Senior Flight Attendant or purser incapacitation on board.
• Maintained the highest standards of safety, continuously improved the quality of guest services, encouraged brand and product loyalty for company profitability.
• Supported the company vision and mission statement.
• Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
• Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.

Marketing, sales and distribution of Xerox paper. Acted as an intermediary between the client and the company to ensure that client needs are understood and satisfied in a timely manner, according to company standards.

Key Responsibilities:

• Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
• Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
• Retained existing customer accounts through consistent engagement and sales data analysis.
• Conducted market and competitor analysis to identify growth opportunities.
• Optimised sales volume by managing accounts and building rapport.
• Collected and analysed data to learn more about consumer behavior.
• Kept accurate records pertaining to inventory and account notes.
• Acted as a client advocate with a focus on improving the buyer experience;
• Kept and grew client databases through prospecting, e-marketing and telesales;
• Ensured that client requests were met, orders fulfilled, while their complaints, listened to and addressed.
• Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
• Trained team of five to exceed targets and effectively retain accounts.
• Engaged customers in regular communications by acting as assigned point of contact.
• Determined client needs to help tailor onboarding experience and identify cross-selling opportunities.
• Visited customer locations to determine needs, set up contracts and provide training.
• Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
• Contacted prospective clients and warm leads to generate new customers.
• Collected customer feedback to help drive continuous improvement across products and service delivery.
• Proposed new solutions to meet changing customer needs and objectives to offer added value.
• Oversaw account growth sales activities from inception to contract.