NERISSA CAYABYAB CAUNCA
Healthcare Assistant
Abu Dhabi
Summary
Dutiful Healthcare Assistant works under guidance of healthcare professionals in hospitals and community settings to aid with clinical duties, observe and monitor patients and promote physical and nutritional health and well-being. Compassionate team player recognized for positive, upbeat attitude and proactive demeanor in solving problems. Flexible learner adapts easily to new challenges.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
OPD Clerk/Healthcare Assistant
Mediclinic Middle East
Abu Dhabi
01.2020 - Current
- Maintain and update digital patient records and medical information
- Keep public areas clean and hygienic by performing routine sanitization tasks
- Actively listen to patients' complaints and feedback, act on improvements to continuously elevate quality of care
- Obtain current medical information, weight, height and vital signs to aid care planning
- Educate and advise patients on prevention and improvement methods to avoid future hospitalization
- Support care teams with comprehensive care delivery by following up on laboratory tests and diagnostic imaging results
- Enhance patient outcomes, educating on disease prevention and wellness measures to reduce symptoms
- Monitor supply usage and report low-stock items to proactively replenish inventory
- Carry out infection control measures, sterilizing equipment and surfaces between patients
- Update accurate patient records using medical software with attention to detail
- Clean and tidy practice, providing welcoming and hygienic environment for patients
- Store medical and personal records on Bayanaty, maintaining confidentiality and protecting patient rights
- Update patient condition changes to other healthcare providers for consistency and continuity of care
- Dispose of medical waste by using appropriate bins and following protocols
- Apply practices in safe clinical and non-clinical manual handling
- Adhere to health and safety policies to keep staff and patients safe
- Monitor medical supplies, ordering to replenish stock to meet patient care needs
- Apply patient confidentiality, strictly following regulations to uphold practice standards
- Assist health professionals with examining and treating patients by measuring vital signs, administering medication and performing routine medical procedures
- Employ diverse health-related technologies in work activities, improving workflow and decreasing patient wait times
- Sterilize instruments and dispose of contaminated supplies according to set procedures, minimizing diseases and pathogen spread
- Correspond with patients and book appointments with health professionals for check-ups, diagnoses and treatment of various medical conditions
- Execute basic and administrative tasks to support patient care under supervision of medical specialists
- Engage patients and relations to gather information on health statuses and medical histories
- Inform healthcare users of operations requiring consent and conduct authorization procedures before starting life-changing medical operations
- Add information on patient's medical history, diagnostic testing and treatment in record-keeping systems, providing centralize view of past interactions
- Keep patients' data secure and confidential using electronic systems, complying with health data storage policies and regulations
- Liaise with insurance providers to validate policy coverage and process medical insurance claims
- Help improve service delivery with quick and helpful responses to questions, complaints or feedback from visitors.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Assisted with taking vital signs and documenting blood pressure and temperature for proper tracking.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
ADMIN/ MEDICAL COORDINATOR
Golden Health Healthcare Services
08.2017 - 08.2019
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping
- Managed smooth operations and communicated timely updates to coordinate administrative activities
- Answered mailed, emailed, telephoned and in-person requests for service and information
- Drafted and edited correspondence and materials related to project work to guarantee accuracy and uniformity in documentation
- Recommended and implemented operational procedures to comply with all policies, regulations and laws
- Developed training programmes to boost staff capabilities and increase productivity
- Helped interview, train and onboard staff members to build team of high performing individuals to boost productivity
- Provided for smooth day-to-day flow of communications to build trust within unit
- Communicated with clients about project expectations and goals to deliver satisfying outcomes
- Provided team members with resources needed to complete project work to maximize efficiency
- Objective
- Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards
- Documented ability to cultivate trust and rapport with patients and maintain strong relationships.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Quezon City, Metro Manila Philippines 06.2002 - 04.2006
High School Diploma -
Sto. Nino De Nivaliches School
Quezon City, Metro Manila Philippines 06.1997 - 04.2001
Skills
Documentationundefined
Accomplishments
- Achieved JCIA certification through effectively helping the Healthcare team maintain health care quality of care and patient safety as the JCIA standard.
- Vivacious Award nominee - appreciation award for OPD Clerk - Mediclinic LLC (April 2021 and September 2021)
- Member of Frontline Heroes Office - United Arab Emirates (July 2020)
Certification
Nursing Licensure Examination Board Passer
Timeline
OPD Clerk/Healthcare Assistant
Mediclinic Middle East
01.2020 - Current
ADMIN/ MEDICAL COORDINATOR
Golden Health Healthcare Services
08.2017 - 08.2019
Nursing Licensure Examination Board Passer
06-2007
Bachelor of Science - Nursing
Our Lady of Fatima University
06.2002 - 04.2006
High School Diploma -
Sto. Nino De Nivaliches School
06.1997 - 04.2001
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