Leo Rebello
Restaurant & Bar Manager
Al Quoz,Al Barsha
Summary
OBJECTIVE: Looking for full time opportunities to suit my work experience and qualification. Willing to work in a competitive environment that will allow me to enhance my skills to grow professionally and add value to the organization. Seasoned professional with 15+ years of rich and insightful experience in F&B operations across various set ups and cuisines. Committed to create a memorable dining experience with passion for food & flawless service. A team leader with excellent communication, inter personal and problem-solving skills; with the ability to work in multicultural environment. Self-starter with an urge to gain more knowledge and team player. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
15
15
years of professional experience
Work History
Restaurant & Bar Manager
Brooklyn Bar, Elite Byblos Hotel
Dubai, Dubai
2019.12 - Current
- Managed 15 person team of cooks and back of house staff for high-end sports bar & restaurant.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within bar & restaurant.
- Created and deployed successful strategies to boost restaurant & bar performance, streamline food prep processes and increase efficiency in different areas.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Interacted positively with customers while promoting hotel facilities and services.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Bar Manager
Nellgwynne,Marina Byblos Hotel
Dubai, Dubai
11.2011 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Designed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Restaurant & Bar Manager
Rock Bottom, Regent Palace Hotel
Dubai, Dubai
11.2017 - 11.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Carefully interviewed, selected, trained and supervised staff.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Duty Manager
Celsius Gastro Bar
Auckland City,Botany, Auckland,New Zealand
06.2017 - 11.2017
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Set goals for department and supported employees in meeting expectations.
- Established and maintained long-range plans for quality assurance.
- Implemented and executed reviews of computer systems for compliance with state and federal regulations.
Restaurant & Bar Team Leader
Sofitel Viaduct Harbour
Auckland City , Auckland, New Zealand
11.2015 - 06.2017
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
- Achieved highest employee retention rate in region.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Senior Waiter
Sea Dream Yacht Club
Oslo,Norway, Norway
05.2014 - 08.2015
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Penthouse Butler /Senior Waiter
Crystal Cruises
Los Angeles ,California, United States
04.2008 - 04.2013
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Assistant Restaurant Manager
Firangi Paani ,BJN Group Of Hotels
Mumbai, India
12.2007 - 04.2008
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Butler Superviosr
Le Royal Meridien
Mumbai, India
10.2007 - 12.2007
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Senior Waiter
Costa Cruise Lines
Genoa, Italy
01.2005 - 09.2007
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Dining Room Waiter
P&o Cruises Uk
Southampton, UK
10.2002 - 09.2004
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cabin Steward
Star Cruises
Hong Kong, Hong Kong
12.2001 - 08.2002
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Maintained firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and provide secure environment.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
F&B Associate
Marriott Executive Apartment & Renaissance
Mumbai, India
02.2001 - 12.2001
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored office supplies by checking inventory and placing orders.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
Applied Hospitality Management LV5-LV6 - Hotel Management
NZMA
Auckland, New Zealand 04.2015 - 11.2017
National Certificate II Food and Beverage - Hotel Management
St. Andrews College
Mumbai ,India 06.2000 - 06.2001
Higher Secondary School - HSC
ST. Thomas College
Mumbai , India 04.1998 - 02.2000
High School - SSC
Holy Family High School
Mumbai, India 03.1997 - 03.1998
Skills
Able to work efficiently under minimum supervisionundefined
Accomplishments
· Licence Controller Qualification
Obtained LCQ certificate in
New Zealand on 2nd May, 2016.
· Certificate of excellence - 2016
Obtained Certificate of Excellence for
quality service showing excellence in
service and work ready skills in
Cafe Fusion.
· Certificate in Food Safety
Obtained Food Safety Certification in
New Zealand on 20th June
· NZ CHEFS NATIONAL SALON 2016
· Achieved Silver Medal in Classic Table Setting Training Competition.
Timeline
Restaurant & Bar Manager
Brooklyn Bar, Elite Byblos Hotel
2019.12 - Current
Restaurant & Bar Manager
Rock Bottom, Regent Palace Hotel
11.2017 - 11.2018
Duty Manager
Celsius Gastro Bar
06.2017 - 11.2017
Restaurant & Bar Team Leader
Sofitel Viaduct Harbour
11.2015 - 06.2017
Applied Hospitality Management LV5-LV6 - Hotel Management
NZMA
04.2015 - 11.2017
Senior Waiter
Sea Dream Yacht Club
05.2014 - 08.2015
Bar Manager
Nellgwynne,Marina Byblos Hotel
11.2011 - Current
Penthouse Butler /Senior Waiter
Crystal Cruises
04.2008 - 04.2013
Assistant Restaurant Manager
Firangi Paani ,BJN Group Of Hotels
12.2007 - 04.2008
Butler Superviosr
Le Royal Meridien
10.2007 - 12.2007
Senior Waiter
Costa Cruise Lines
01.2005 - 09.2007
Dining Room Waiter
P&o Cruises Uk
10.2002 - 09.2004
Cabin Steward
Star Cruises
12.2001 - 08.2002
F&B Associate
Marriott Executive Apartment & Renaissance
02.2001 - 12.2001
National Certificate II Food and Beverage - Hotel Management
St. Andrews College
06.2000 - 06.2001
Higher Secondary School - HSC
ST. Thomas College
04.1998 - 02.2000
High School - SSC
Holy Family High School
03.1997 - 03.1998
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