Nervana Elhelaily
UAQ,UAE
Summary
Adaptable hospitality professional with proven history of superior guest service. Addresses challenges with resourceful problem-solving and high emotional intelligence. Strong command of industry best practices and de-escalation techniques.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
JUNIOR GRAPHIC DESIGNER
RW BEVERAGES
02.2025 - 04.2025
- Created compelling product packaging designs that attracted new customers.
- Boosted social media engagement with the creation of eye-catching graphics and animations.
- Worked under tight deadlines to deliver high-quality graphic content on time.
- Refined existing design templates for improved readability and aesthetic appeal.
ADMINISTRATIVE CONSULTANT
VALOROUS TECHNOLOGY
01.2024 - 03.2024
- Guided clients toward improved organisational structures and better solutions for identified problems.
- Encouraged development of clear objectives and action plans.
- Helped organisations improve customer satisfaction and achieve measurable results.
- Scheduled meetings and appointments to ensure seamless executive calendar management.
AIRPORT SERVICES AGENT
EMIRATES AIRLINES
11.2021 - 11.2022
- Provided high-quality customer service for enhanced guest experience.
- Kept updated on flight schedules, providing accurate information to passengers.
- Verified customer passports and documentation to travel.
- Anticipated and promptly responded to guests requests for upgrades.
- Greeted customers with warmth and enthusiasm.
- Managed baggage handling to enhance efficiency.
- Smoothened check-in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
- Provided support to passengers with special needs to provide smooth travel experience.
- Minimised passenger complaints, making public address announcements to inform about status updates, delays and emergencies.
- Prevented unauthorised boarding by thoroughly inspecting and verifying passenger documentation.
- Checked passports and visas, ensuring compliance with international travel regulations.
- Increased efficiency in handling luggage with exceptional attention to detail.
- Assisted elderly or disabled passengers, supporting inclusivity in travel services.
ADMINISTRATION RECEPTIONIST
GRACE MEDICAL CENTER (DENTISTRY)
03.2021 - 03.2021
- Welcomed visitors with warmth and professionalism for positive first impressions.
- Improved office efficiency by organising and prioritising administrative tasks.
- Communicated effectively with clients over phone or email to confirm appointments or provide necessary information.
- Updated database regularly, ensuring accurate record-keeping at all times.
DIGITAL MARKETER
CAPSIMCORE SIMULATION PLATFORM
07.2020 - 08.2020
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
- Conducted market research to understand customer base and enhance products.
- Organised marketing plans and programmes to best support business growth and development.
- Analysed performance metrics for optimisation of future marketing initiatives.
Education
Bachelor of Business Administration - Marketing
AJMAN UNIVERSITY
08.2017 - 05.2020
Skills
- Time-management
- Analytical-thinking
- Negotiation proficiency
- Microsoft Office Suite
- Attention to Detail
- Customer Service
- Resilience under pressure
- Graphic creation
- Deadline-oriented
- InDesign mastery
- Client communication
Certification
09/25/14, Certificate of Appreciation from Dubai Police and Dubai Government for participating in the sports and physical fitness program of HH Sheikh Mohammed Bin Rashid Al Maktoum
Languages
English
Advanced
Persian
Beginner
Arabic
Native
Timeline
JUNIOR GRAPHIC DESIGNER
RW BEVERAGES
02.2025 - 04.2025
ADMINISTRATIVE CONSULTANT
VALOROUS TECHNOLOGY
01.2024 - 03.2024
AIRPORT SERVICES AGENT
EMIRATES AIRLINES
11.2021 - 11.2022
ADMINISTRATION RECEPTIONIST
GRACE MEDICAL CENTER (DENTISTRY)
03.2021 - 03.2021
DIGITAL MARKETER
CAPSIMCORE SIMULATION PLATFORM
07.2020 - 08.2020
Bachelor of Business Administration - Marketing
AJMAN UNIVERSITY
08.2017 - 05.2020
Similar Profiles
Jake CooperJake Cooper
Diesel Mechanic at RW Jones Trucking CompanyDiesel Mechanic at RW Jones Trucking Company
Timothy SchudelTimothy Schudel
Journeyman Millwright at RW millwrightsJourneyman Millwright at RW millwrights
Janet WiechertJanet Wiechert
Production Planning Manager at RW Shaw Construction Services LLCProduction Planning Manager at RW Shaw Construction Services LLC
KHAWLA H. ALI ALALIKHAWLA H. ALI ALALI
Senior Engineer Category Management at Etihad WESenior Engineer Category Management at Etihad WE
DINESH BDINESH B
Heavy Driver at KUWAITHeavy Driver at KUWAIT