Nesreen Ahmed

• Dealing with Government agencies & departments and following up on their subscriptions & exclusive contracts with Corporation in distribution sector.

• Dealing with companies, following up their annual subscriptions ,requests &issuing invoices.

• Completed paperwork for subscriptions quickly to complete new enrollment.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Prepared and deliver customer sales quotes.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Liaised between clients and support team to quickly resolve issues.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Informed customers of promotions to increase sales productivity and volume.
• Presented professional image consistent with company's brand values
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Effectively communicated with different departments, clients, management, through use of strong listening, open-ended questioning and appropriate response skills to improved company service. • Supervised and guided new employees to responded quickly to questions, which improved understanding of job responsibilities

• Handle 70+ calls daily, including signing up new customers, retrieving customer data, presenting product information and cancelling services
• Handling customer's inquiries/ complaints and Worked directly with departments, clients, management to achieve/improved customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained and managed customer files and databases.
• Learned and adapted quickly to new technology and software applications.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Applied effective time management techniques to meet tight deadlines.
• Proved successful working within tight deadlines and a fast-paced environment.
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working on group projects.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Worked well in a team setting, providing support and guidance.