Nesrine Azaouzi
Dubai,UAE
Summary
Customer-orientated, strategic-thinking sales professional with over 16 years of experience in facilitating relationships, developing partnerships, maintaining top accounts and amplifying profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions. Tactical team builder seeking with dynamic organization.
Overview
19
19
years of professional experience
Work History
Marketing manager
Collector Group
Al Ain City
08.2022 - Current
- Analysed customer data and campaign performance to drive improvements.
- Managed marketing budgets.
- Forged strategic partnerships to broaden customer base.
- Trained team in content development and project management.
- Launched new products and expanded into new markets with exceptional project planning.
- Conducted market research to better understand key customer segments.
- Developed cohesive marketing strategies, identifying macro trends, opportunities and challenges to deliver successful campaigns.
- Liaised with sales, technical and customer service teams to drive on-time, under-budget project completion.
Event Manager
Exhibition organization L.L.C
Dubai, UAE
01.2017 - 07.2022
- Planned and efficiently organised activities, details and timelines for large- and small-scale events.
- Prepared, monitored and maintained event budgets.
- Confirmed external caterers and suppliers met in-house safety and legal requirements.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
- Recruited and trained staff to achieve high-performing, focused event teams.
- Signed and recorded client contracts to maintain booking security.
- Showcased facilities to prospective clients through in-person visits and marketing resources.
Boutique In Charge
Chalhoub Group L.L.C
Dubai, UAE
06.2015 - 04.2017
- Assisted in recruiting, hiring and onboarding store staff.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Understood what drives overall business success and prioritised and delivered quality results.
- Challenged and inspired team members to achieve business results.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
Boutique Supervisor
Chalhoub Group L.L.C
Dubai
09.2013 - 02.2015
- Handled escalated customer concerns to build retention.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Updated pricing and promotions to fulfil store goals.
- Resolved complaints to achieve full customer satisfaction.
- Requested training and development opportunities to build team knowledge and abilities.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Led by example in delivering exceptional service, increasing repeat custom.
Center Manager Retail Operations Beauty Product & Sliming Service
VLCC
UAE, UAE
02.2009 - 07.2013
- Conducted audits and risk assessments to achieve regulatory compliance.
- Planned and managed resources and budget to support and deliver objectives.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
Senior Sales Associate
Chalhoub Group L.L.C
Dubai
06.2006 - 01.2009
- Fostered positive relationships with customers to enhance loyalty and retention.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Recommended merchandise based on exact customer needs, improving sales conversion rates.
- Operated cash registers with accuracy and processed cash and card transactions.
- Generated sales reports to guide management decisions and strategies.
Sales Consultant
Chalhoub Group L.L.C
Dubai
03.2005 - 06.2006
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistent contract renewals.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Retained customers by building rapport and delivering tailored product recommendations.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
Education
Diploma in CRVQ customer service (chalhoub academy) -
Diploma of Computer Skills -
Al Manhal
TunisiaBaccalaureate in applied lateral -
privet school Bougarnin
tunisiaSkills
- Creativity
- Communication
- Leadership skills
- Result orientation
- Problem solving and Strategic decision making skills
- Planning and organizing skills
- Customer service orientation
- Coaching and mentoring skills
Languages
Arabic
English
French
Custom
- SINGING
- TRAVELING
- SPORTS
- MOVIES
Personal Information
Nationality: TUNISIAN
Timeline
Marketing manager
Collector Group
08.2022 - Current
Event Manager
Exhibition organization L.L.C
01.2017 - 07.2022
Boutique In Charge
Chalhoub Group L.L.C
06.2015 - 04.2017
Boutique Supervisor
Chalhoub Group L.L.C
09.2013 - 02.2015
Center Manager Retail Operations Beauty Product & Sliming Service
VLCC
02.2009 - 07.2013
Senior Sales Associate
Chalhoub Group L.L.C
06.2006 - 01.2009
Sales Consultant
Chalhoub Group L.L.C
03.2005 - 06.2006
Diploma in CRVQ customer service (chalhoub academy) -
Diploma of Computer Skills -
Al Manhal
Baccalaureate in applied lateral -
privet school Bougarnin
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