Nesrine EL KAMARI
Dubai
Summary
Knowledgeable and dedicated customer service professional with 9 years extensive experience. Solid team player with outgoing, positive and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in active listening and analytical problem-solving.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Real Estate Consultant
Zeus Capital Company
12.2022 - 09.2023
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Customer Relations Executive
Amazon
06.2020 - 11.2022
- Handled complaints escalated by the Amazon Business customers to Amazon leaders and Government authorities, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Liaised with sales, payments and management teams to develop solutions and accomplish shared objectives.
Subject Matter Expert
Amazon
02.2019 - 05.2020
- Reviewed and analyzed agents' contacts to identify root causes and share standard best practices.
- Recommended improvements to KPI and business processes based on findings from data mining projects
- Worked with the operations teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
Customer Service Associate
Amazon
09.2017 - 01.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Launched the Amazon Business Customer Service French marketplace
- Trained new hires regarding company operations, Amazon Business policies and services and provided backup support for organizational leadership.
Customer Service Associate
DXC Technology
02.2014 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Biodiversity and environment
Ibn Tufail University
Kenitra - Morocco06.2014
High School Diploma -
Takaddoum
Kenira - Morocco06.2008
Skills
- Customer Relationship Management
- Business Development Understanding
- Critical Thinking
- Complex Problem-Solving
- Trained in Salesforce
- Excellent Multitasking Abilities
- Microsoft Office
- Volunteer Relations
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Timeline
Real Estate Consultant
Zeus Capital Company
12.2022 - 09.2023
Customer Relations Executive
Amazon
06.2020 - 11.2022
Subject Matter Expert
Amazon
02.2019 - 05.2020
Customer Service Associate
Amazon
09.2017 - 01.2019
Customer Service Associate
DXC Technology
02.2014 - 08.2017
Bachelor of Science - Biodiversity and environment
Ibn Tufail University
High School Diploma -
Takaddoum
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