NESSIME SWAT
Summary
As a seasoned healthcare management professional with a strong background in all aspects of organizational leadership, I am committed to leveraging my expertise to excel in diverse fields. My extensive experience in healthcare management has equipped me with valuable skills in strategic planning, team building, and process improvement. I am eager to apply these capabilities to make a meaningful impact in new industries while maintaining a high standard of efficiency and effectiveness."
Overview
12
12
years of professional experience
Work history
Chief Operating Officer
Royal Group, Life Core Longevity Centre
07.2021 - 09.2023
- Looked after and managed all aspects of the clinic's operations to ensure they ran smoothly and efficiently
- Oversaw the day-to-day activities of the clinic, as well as developed and implemented policies and procedures to ensure that the clinic complies with regulatory requirements and best practices
- Oversee the commissioning of the facility from day one and was directly involved in the procurement, installation, and setting up of the clinic and SOPs.
- Successfully managed the clinic's finance (Monitor expenses), including budgeting and payment processing to ensure financial viability and resources were used effectively to meet the needs of patients
- Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends
- Actively participated in business and team meetings to discuss updates, issues, and feedback, create solutions to problems that come up within the company's operations regarding service planning, and assist in the implementation and continual review of the work system
- Actively organize meeting schedules and training for various departments
- Contributed operations information and recommendations to strategic plans and reviews
- Deal with the Royal Family Members and high-profile clients daily
- Develop, implement, and review operational policies and procedures
- Help promote a company culture that encourages top performance and high morale
- Managed staff, resources, and budgets to ensure the facility operates smoothly and meets the needs of clients, including Planning and coordinating administrative procedures and systems and devising ways to streamline processes, supply chain management, and compliance with regulatory requirements by assisting in developing policies
- Ensuring effective and efficient delivery of contracted operations services within specified budgets.
- Managing the end-to-end contract process, from negotiation with vendors and stakeholders to completion.
- Leading the hiring process, including interviewing and collaborating with the Managing Director.
- Providing executive assistance to the Managing Director, including schedule management and reporting.
- Acting as an in-house and lead auditor to secure licenses from health authorities and ensure compliance with standards and regulations.
- Overseeing procurement, inventory control, and purchasing, establishing and maintaining efficient systems.
- Collaborating with multidisciplinary teams to create treatment plans and facilitate seamless care for VIP clients.
- Coordinating with various departments to address issues and fulfill needs effectively.
- Preparing incident reports and implementing preventive measures to avoid future issues.
- Managing team schedules to accommodate patient requests or shifts.
- Working closely with facilities management and contractors to resolve issues and complete projects.
- Coordinating with international stakeholders and facilitating meetings or visits.
- Taking responsibility for equipment procurement and maintaining preventive maintenance records and schedules.
- Engaging in marketing activities, including developing brochures, flyers, videos, and other promotional materials.
- Collaborating with the IT team on integrating the HIS system with medical equipment, developing client-oriented software, and addressing technical challenges to enhance operations.
Operations Manager
AURA AESTHETICS, Khalifa City
Abu Dhabi, United Arab Emirates
06.2020 - 06.2021
- Looked after and managed all aspects of the clinic's operations to ensure they ran smoothly and efficiently
- Oversaw the day-to-day activities of the clinic, as well as developed and implemented policies and procedures to ensure that the clinic complies with regulatory requirements and best practices
- Successfully managed the clinic's finance (Monitor expenses), including budgeting, billing, and payment processing to ensure financial viability and resources were used effectively to meet the needs of patients
- Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends
- Actively participated in business and team meetings to discuss updates, issues, and feedback, create solutions to problems that come up within the company's operations regarding service planning, and assist in the implementation and continual review of the work system
- Actively organize meeting schedules and training for various departments
- Contributed operations information and recommendations to strategic plans and reviews
Admin Manager
Al- Bustan Medical, Khalifa City A
Abu Dhabi, United Arab Emirates
01.2020 - 06.2021
- Abu Dhabi UAE
- Held responsible for managing the administrative functions of the center to ensure efficient and effective delivery of healthcare services
- Supervised daily administrative and clinical operations and monitored staff's performance
- Handled patient scheduling to ensure that appointments were scheduled efficiently and patients received appropriate care
- Managed medical records ensuring that they were accurate, complete, and secure
- Handled insurance claims to ensure they were submitted accurately and promptly
- Managed preparation/submission of approvals and daily performance reports
- Checked with Insurance Coordinator for cases about insurance coverage and requiring approvals
- Superintended facilities services, maintenance activities and tradespersons
- Examined and resolved complaints received from staff, visitors, patients, and physicians and administered clinic patient's complaint policy and took appropriate actions
- Interacted with patients to maintain awareness of needs and satisfaction with the service provided
- Successfully managed change requests/work orders and resolved issues related to services and patient complaints
- Worked closely with external stakeholders to handle queries and feedback.
Administration Supervisor/Team Leader
FDOC- Dr Firas Dental and Orthodontics Centre
Abu Dhabi, United Arab Emirates
03.2014 - 12.2019
- Held responsible for overseeing the team's administrative functions, ensuring the department's smooth operation
- Oversaw administrative staff, assigning tasks, monitoring progress, and provided guidance and support as needed
- Ensured all the complaints were being resolved and reported to the management
- Co-ordinated with HR assistant for administrative roles
Administration Assistant
Amrita Medical Centre
Abu Dhabi, United Arab Emirates
03.2012 - 03.2014
- Sorted and distributed business correspondence to correct department or staff member.
- Promoted welcoming environment while managing receptionist area and fielding requests for information.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Monitored and updated budget and account records.
- Handled scheduling of meetings and calendar management for senior staff.
- Reviewed expense reports and invoices to assist with monthly accounting processing.
- Managed customer orders and invoices to reduce financial discrepancies.
- Responded to telephone enquiries from clients, vendors and patients.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
Education
MBA - Healthcare Administration
Diploma - Human Resources
Alison Education
Precision Medicine -
University of Geneva
High School Diploma -
Sheikh Khalifa School - Abu Dhabi.
2009
Skills
- Policy and Procedure Implementation
- Process Improvement Strategies
- Contract Development and Administration
- Staff Management
- Project Management
- Quality Assurance and Control
- Customer Relationship Management
- Recruiting and Hiring
- Cross-Functional Communication
- Regulatory Compliance
- Stakeholder Relations
- Purchasing and Procurement
- Multi-Site Operations
- Superb Time Management Skills
- Vendor Negotiations
- Inventory Control Processes
- Operations Management
- Cross-Cultural Communications
- Resource Optimization
- Decision Making
- Problem Solving
- Freight and logistics expertise
Additional Information
- Golden Visa
Languages
English
Fluent
Arabic
Advanced
Hindi
Fluent
Urdu
Native
Timeline
Chief Operating Officer
Royal Group, Life Core Longevity Centre
07.2021 - 09.2023
Operations Manager
AURA AESTHETICS, Khalifa City
06.2020 - 06.2021
Admin Manager
Al- Bustan Medical, Khalifa City A
01.2020 - 06.2021
Administration Supervisor/Team Leader
FDOC- Dr Firas Dental and Orthodontics Centre
03.2014 - 12.2019
Administration Assistant
Amrita Medical Centre
03.2012 - 03.2014
MBA - Healthcare Administration
Diploma - Human Resources
Alison Education
Precision Medicine -
University of Geneva
High School Diploma -
Sheikh Khalifa School - Abu Dhabi.
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