NETHMI AHINSA
Colombo
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Cashier
Singer Finance PLC
08.2021 - 06.2022
- Handle transactions for customers, cheque cashing, withdrawals, deposits, payments, cashier checks and opening and closing of accounts
- Performs initial problem solving within given rules/ limits and escalates when required.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Care Specialist
Nation Trust Bank PLC
07.2022 - Current
- Takes the initiative to find creative approaches that make each customer's experience feel personal.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handling AMEX customers and there inquires.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Process complaints and issues related to products and service
- Responded to customer inquiries via phone, email and web-based platforms.
Education
High School Diploma -
Good Shepherd Convent
Sri Lanka01.2020
Human Resource Management - HR Management
IHRM
Sri Lanka01.2022
Skills
- Issue Resolution
- Credit and Cash Transactions
- Money Handling
- Time Management Skills
- Cash Register Systems
- Customer Service Excellence
- Complex Problem-Solving
- Records Maintenance
Extra Curricular Activities
- Won third place of Volleyball under nineteen at Zonal sports meet.
- Won championship of Volleyball under nineteen at Divisional sports meet.
- Won runner up of Elle under twenty at Divisional sports meet.
- Won championship of Volleyball under eighteen at Divisional sports meet.
- Won third place of Volleyball under twenty at Zonal sports meet.
Accomplishments
- Have been selected as the Most Valuable Performer Of Card Unit for the month of January 2023
- Have been selected as the Most Valuable Performer Of Card Unit for the month of February 2023
- Have been selected as the Most Valuable Performer Of Card Unit for the month of May 2023
PERSONAL DETAILS
- Date Of Birth : 2001.07.18
- Gender : Female
- Nationality : Sri Lankan
- Civil Status : Married
- NIC : 200170003173
Timeline
Customer Care Specialist
Nation Trust Bank PLC
07.2022 - Current
Cashier
Singer Finance PLC
08.2021 - 06.2022
High School Diploma -
Good Shepherd Convent
Human Resource Management - HR Management
IHRM
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