Nethmi Sithumini Gunasekara
DUBAI
Summary
Results-oriented professional with extensive experience in business development, customer service, and restaurant operations. Expertise in marketing strategy, sales promotion, and event coordination, complemented by strong leadership and communication skills. Proven ability to manage teams, enhance performance, and drive customer satisfaction. Focused on achieving organizational objectives through strategic planning, financial reporting, and effective client relations.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work history
Data Entry Operator
State Pharmaceuticals Corporation of Sri Lanka
Sri Lanka
2025.01 - 2026.01
- Entered and updated data accurately in databases and computer systems daily.
- Maintained and organised digital records files and documents for quick retrieval.
- Used Microsoft Word, Excel, PowerPoint, and other office applications daily.
- Created spreadsheets, managed data, and used basic VBA functions to improve work efficiency.
- Prepared, edited, formatted, and maintained business documents and reports.
- Checked entered information for accuracy and corrected errors when necessary.
- Created and edited basic images, documents, and graphic materials using Adobe Photoshop.
- Assisted with basic computer networking and hardware-related issues as needed.
- Applied basic programming knowledge to support data processing and related tasks.
- Maintained systematic digital and physical filing systems for easy access.
- Used advanced spreadsheet functions to manipulate data quickly and efficiently.
- Collaborated closely with team members to enhance overall productivity.
Cashier
Flying Fox Catering & Restaurant
Sri Lanka
2024.01 - 2025.01
- Handled cash cards and payment transactions with accuracy and speed.
- Processed customer orders through POS for payments, refunds, and receipts.
- Maintained daily sales records and prepared end-of-day cash reports.
- Welcomed customers, handled inquiries, and provided friendly, professional service.
- Counted and balanced cash registers, flagging discrepancies when needed.
- Entered customer orders into the POS accurately for correct billing.
- Monitored stock levels and reported low-stock items to management.
- Kept accurate transaction records, including invoices and receipts.
- Handled customer concerns professionally and assisted with prompt resolutions.
- Coordinated with kitchen service and management teams for smooth daily operations.
Administrative assistant
Saffron Beach Hotel
2023.12 - 2024.12
- Improved customer satisfaction through prompt response to email and phone queries.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Interacted professionally with clients providing excellent service at all times.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Updated company databases by inputting new employee contact information and employment details.
- Facilitated internal communication.
Education
GCE Advance Level - Bio Science
2021.01 - 2023.01
ICT NVQ Level 4 certificate course - undefined
2025.01 - 2026.01
Bachelor of Science Degree - undefined
2025.01 -
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and work ethic
- Oral and written communication
- Leadership skills
- Microsoft Office proficiency
- Customer service excellence
- Cash handling expertise
- Inventory management
- Multitasking abilities
DECLARATION
I hereby certify that everything written is true and correct to the best of my ability.
PROFESSIONAL INFORMATION
- Nationality: Sri-lanka
- Gender: Female
- Date of Birth: 2004-03-13
- Marital Status: Married
- Visa Status: Visit Visa
- Visa Expiry: 2026-10-10
Timeline
ICT NVQ Level 4 certificate course - undefined
2025.01 - 2026.01
Bachelor of Science Degree - undefined
2025.01 -
Data Entry Operator
State Pharmaceuticals Corporation of Sri Lanka
2025.01 - 2026.01
Cashier
Flying Fox Catering & Restaurant
2024.01 - 2025.01
Administrative assistant
Saffron Beach Hotel
2023.12 - 2024.12
GCE Advance Level - Bio Science
2021.01 - 2023.01