Nevena Lazic
Dubai,UAE
Summary
Dynamic and results-driven professional with over 7 years of experience in customer care and team leadership. Proven ability to lead high-performing teams, improve service quality, and drive customer satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work history
Flight Attendant
Emirates Airlines
Dubai, UAE
2022.05 - Current
-Ensured passenger safety by strictly following aviation regulations
-Provided In-Flight Service in Business clas
- Coordinated and communicated with other crew members
- Provided First Aid
Flight Attendant
Qatar Airways
Doha, Qatar
2019.05 - 2022.04
Team Leader
DNATA
Belgrade, Serbia
2018.06 - 2019.04
- Managed, led and monitored sales and quality teams daily operations
- Tracking progress and conducting performance reviews
- Planning team schedules and organizing meetings ensuring goals are met
- Developed strategies that improved performance of the team and the company
Sales Agent
DNATA
Belgrade, Serbia
2018.01 - 2018.06
-Customer service skills
-Resolved customer complaints promptly
-Navigated challenging negotiations successfully
-Processed payments using POS
- Proficient in using Sabre GDS
Education
Bachelor of Education - Spanish language and literature
University of Belgrade
Belgrade, Serbia 2014.10 -
High School Diploma - Tourism Technician
Technical school ''Ub''
Ub, Serbia 2010.09 - 2014.05
Skills
- Strategic thinking
- Excellent communication skills
- Integrity
- Teamwork
- Adaptability and reliability
- Time management
- Proficient in Microsoft Office (Word, Excel, Power Point etc)
Languages
Serbian
Native
English
Fluent
Spanish
Fluent
Timeline
Flight Attendant
Emirates Airlines
2022.05 - Current
Flight Attendant
Qatar Airways
2019.05 - 2022.04
Team Leader
DNATA
2018.06 - 2019.04
Sales Agent
DNATA
2018.01 - 2018.06
Bachelor of Education - Spanish language and literature
University of Belgrade
2014.10 -
High School Diploma - Tourism Technician
Technical school ''Ub''
2010.09 - 2014.05