Nevyana Todorova
Summary
Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Dedicated Practice Manager with over 10 years of experience training new employees and handling bookkeeping and payroll administration. Knowledgeable in recruiting and hiring. Experienced Practice Manager in handling patient relations for 4-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling administrative and marketing activities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Practice Manager
Dr. Kamil Al Rustom Skin & Laser Centre
09.2019 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing a more efficient check-in process.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Enhanced staff productivity through implementation of effective training programs and performance evaluations.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problemsolving.
- Enhanced patient communication by implementing a centralized messaging system for appointment reminders, test results, and health education materials.
- Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw accounting, budgeting, and financial reporting.
Administration Manager
Dr. Kamil Al Rustom Skin & Laser Centre
09.2013 - 04.2018
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Coordinated complex schedules for senior management, optimizing time usage for maximum efficiency and productivity.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Implemented stringent data protection policies to safeguard sensitive company information from unauthorized access or loss.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Oversaw facilities management tasks such as maintenance requests and space planning initiatives to create a conducive work environment for employees.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Ensured compliance with relevant laws regulations by developing robust policies procedures governing administrative operations within the company.
- Optimized resource utilization by efficiently allocating personnel, equipment, and facilities to meet organizational needs.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new administrative staff members.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Learned and applied preferred systems for scheduling, purchasing and problem-solving.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Personal Assistant to the Owner
Dr. Al Rustom Medical & Day Care Surgery Centre
11.2004 - 07.2013
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Facilitated smooth business transactions through diligent management of invoices, expense reports, and budget tracking.
- Optimized time management for the owner with effective calendar organization and event coordination.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
- Supported seamless decision-making processes by conducting research and preparing comprehensive reports for the owner''s review.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
- Ensured optimal resource allocation by coordinating staff schedules and delegating tasks as necessary.
- Safeguarded sensitive information through meticulous maintenance of confidential files and records.
- Boosted workplace morale by fostering a supportive environment that encouraged collaboration among team members.
- Assisted in strategic planning initiatives through data analysis, market research, and competitor evaluations.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Sourced and ordered office equipment and supplies.
- Organized and attended meetings and compiled related documents and reports.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Served as point of contact between clients and managerial staff.
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
Education
Certified Professional Practice Manager - Medical Business
AAPC
US07.2023
Bachelor of Arts - Arabic History & Linguistics
Sofia University
Sofia, Bulgaria07.2004
High School Diploma -
English Language High School
Bulgaria06.1999
Skills
- Bookkeeping
- Strategic Planning
- Patient Engagement
- Policy and Procedure Development
- Staff Supervision
- Medical Billing
- Policy Development
- Supplies Ordering
- Staff Management
- Client Consulting
- Medical Practice Management
- Staff Guidance
- Workflow Management
- Insurance Billing
- Training Program Implementation
- Practice Management
- Payroll Administration
- Reimbursement Tracking
- Electronic Health Records
- Office Procedures
- Organizational Skills
- Analytical Thinking
- Revenue Cycle Management
- Healthcare Compliance
- Human Resources Management
- Appointment Scheduling
- Performance Evaluation
- Adaptability
- Time Management
- Quality Improvement
- Patient Relations
- Medical Coding
- Records Management
- Regulatory Compliance
- Risk Management
- Operational Records Maintenance
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Russian
Elementary (A2)
Certification
- Licensed CPPM - AAPC
Timeline
Medical Practice Manager
Dr. Kamil Al Rustom Skin & Laser Centre
09.2019 - Current
Administration Manager
Dr. Kamil Al Rustom Skin & Laser Centre
09.2013 - 04.2018
Personal Assistant to the Owner
Dr. Al Rustom Medical & Day Care Surgery Centre
11.2004 - 07.2013
Certified Professional Practice Manager - Medical Business
AAPC
Bachelor of Arts - Arabic History & Linguistics
Sofia University
High School Diploma -
English Language High School
- Licensed CPPM - AAPC
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