Newbin Sabu
22 45B St, Deira, Dubai
Summary
Customer focused professional with a background in customer service roles. Known for providing top notch client support while maintaining high levels of customer satisfaction and loyalty. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Intouch CX
08.2019 - 02.2024
- Provided customer support through chat, email, and phone calls.
- Handled customer inquiries, complaints, and follow-ups to ensure satisfaction.
- Placing orders for customers and sending the order details to the dispatch team.
- Assisted customers in troubleshooting software/app issues, providing actionable solutions.
- Processed orders using credit/debit payments.(Visa, Mastercard, Amex)
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Worked with clients such as Apple, Canada Goose, and NASCAR.
- Utilized computer programs such as Microsoft Office, Outlook, Salesforce, Zendesk and other software applications.
Customer Service Representative
Market Force Information
07.2018 - 07.2019
- Communicating with customers through various channels like chats, emails, and phone calls.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Worked with clients such as Burger King, KFC, and other top American food chains.
Data Entry Operator
Pineapple Magazine
02.2017 - 06.2018
- Collecting data and inputting information into databases.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Prepared source data by compiling necessary documents, files and information at start of each new project.
- Updating databases with new or revised information, as necessary.
- Performing regular backups of information to ensure data preservation.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
- Providing team members with requested data or information.
Education
Bachelor of Science - Mathematics
University Of Manitoba
Winnipeg, MB, CanadaHigh School -
Greets Public School
Kochi, Kerala, IndiaSkills
- English fluency
- Salesforce and Zendesk Expert
- Complaint resolution
- Payment Processing
- Product Sales
- Data Entry
- Technical Support
- Multi-Task Management
- Microsoft Office expertise
- Positive and professional
Timeline
Customer Service Representative
Intouch CX
08.2019 - 02.2024
Customer Service Representative
Market Force Information
07.2018 - 07.2019
Data Entry Operator
Pineapple Magazine
02.2017 - 06.2018
Bachelor of Science - Mathematics
University Of Manitoba
High School -
Greets Public School
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