Newbin Sabu
Dubai
Summary
To obtain a challenging position in a prestigious organization where I can utilize my skills and experience to contribute effectively to the team and organization's success.
Overview
4
4
years of professional experience
Work History
Teaching Assistant - Mathematics
University Of Manitoba
09.2021 - 01.2022
- Assisted in classroom instruction and supported students with their learning needs
- Marked and graded student work including midterm exams, final exams, and major projects
- Facilitated group discussions and evaluated student participation
Customer Service Representative
Intouch CX
08.2019 - 02.2020
- Provided customer support through chat, email, and phone calls
- Offered introductory information to prospective customers
- Handled customer inquiries, complaints, and follow-ups to ensure satisfaction
- Assisted customers in troubleshooting software/app issues, providing actionable solutions
- Provided technical support for App and website troubleshooting
- Processed orders and payments using credit cards (Visa, Mastercard, Amex)
- Documenting issues and conversations
- Walk customers through how to use the app/software on their phones and computers
- Worked with Clients such as Canada Goose, NASCAR
Customer Service Representative
Market Force Information
07.2018 - 07.2019
- Communicating with customers through various channels like chats, emails and phone calls
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Providing technical support for App and website troubleshooting
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
Education
Bachelor of Science - Mathematics, Astronomy
University Of Manitoba
Winnipeg, MB, Canada04.2023
High School -
Greets Public School
Kochi, Kerala, India04.2015
Skills
- Technical Support
- MS Office Expertise
- Product Sales
- Customer Service
- Payment Processing
- SalesForce and Zendesk Expert
- Complaint Resolution
- Multi-Task Management
Personal Information
- Nationality: Indian
- Date of Birth: 14/07/1997
- Passport Number: P0463757
- Driving License: India, Canada
Timeline
Teaching Assistant - Mathematics
University Of Manitoba
09.2021 - 01.2022
Customer Service Representative
Intouch CX
08.2019 - 02.2020
Customer Service Representative
Market Force Information
07.2018 - 07.2019
Bachelor of Science - Mathematics, Astronomy
University Of Manitoba
High School -
Greets Public School
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