Newton Arul Selvarajan
DUBAI,United Arab Emirates
Summary
Motivated Area Manager with a proven track record of elevating customer service standards across designated territories through continuous improvement initiatives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Area Manager
VISION EXPRESS ,M.H ALSHAYA
DUBAI, UAE
09.2021 - Current
- Improved store reviews by successfully handling customer complaints and implementing monthly staff training.
- Recognised by management for planned behaviours, leading to increased business.
- Recognised by management for optometrist training projects delivering outstanding result.
- Transformed underperforming groups into profitable and productive teams.
- Led, trained and coached employees to consistently meet and exceed target KPIs.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Maintained consistently low inventory shrink rating.
- Promoted positive customer service experience by promptly resolving conflicts.
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectation.
- Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
- Championed professional development and high performance by overseeing employee recognition programme.
Optometrist Store Manager
VISION EXPRESS ,M.H ALSHAYA
08.2009 - 08.2021
- Enforced team compliance with health and safety requirements to maintain standards.
- Managed finances by controlling budgets and authorising expenditures.
- Held regular meetings with trade staff to delegate tasks, and communicate market trends, sales KPIs and priorities.
- Actioned customer feedback to improve product and service provisions.
- Stored stock safely and securely to maintain the quality of goods.
- Recruited motivated, personable staff to deliver outstanding customer care.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Merchandised displays to showcase new and best seller items.
Optometrist Store Manager
YATEEM OPTICIAN
09.2003 - 07.2009
- Stored stock safely and securely to maintain the quality of goods.
- Eye refraction, Slit-lamp examination and contact lens fitting.
- Prescribing progressive lens and recommending prompt lens for all-optical corrections.
- Troubleshooting and customer care and follow-up.
- Training new staff in sales as well as optometrists.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
Optometrist
CITIZEN OPTICS
Chennai, India
01.2000 - 08.2003
- Provided outstanding clinical service during eye examinations, increasing positive customer reviews.
- Examined and tested patient eyesight while providing expert advice on spectacles and lens care, increasing 100%.
- Diagnosed vision defects, diseases or abnormalities, providing appropriate solutions and support when needed.
- Performed contact lens examinations, assessing suitability for patient's needs and advising on prescription changes.
- Carried out thorough eye examinations, advising patients on best-possible treatment programmes.
Education
Bachelor of Education - Optometrist
Chennai Medical College
Chennai, India2000
Skills
- Personnel relations
- Staff scheduling
- Operational auditing
- Operational quality control
- Operational management
- Team leadership
- Target implementation
- SMART goal setting
- Customer service
- Brand management
- Team motivation
- Team coaching
- Staff mentoring
Accomplishments
- 2011 award of Branch achieve more profit in Al Shaya group.
- Awarded as a leading member in contact lens fitting by Johnson and Johnson .
- Awarded 2020 best customer service team in Alshaya.
- Awarded for outstanding Optometrist for Customer care and Superior services.
- 2015 Successfully Completed GWU Management course in Alshaya.
- 2023 Successfully completed Senior Leadership course in Alshaya.
Certification
DHA license
UAE Driving license
Training and Courses
2023 Grow With Us program Senior Leadership Team training completed and promoted as Area Managager
M.H Alshaya UAE
2015 Grow with us program Management tarining completed
M.H Alshaya UAE
LUX Academy Training MAY 2012
Ciba Vision Workshop 2011 American University Beirut - Lebanon
Awarded as a leading member in contact lens fitting by Johnson and Johnson
Timeline
Area Manager
VISION EXPRESS ,M.H ALSHAYA
09.2021 - Current
Optometrist Store Manager
VISION EXPRESS ,M.H ALSHAYA
08.2009 - 08.2021
Optometrist Store Manager
YATEEM OPTICIAN
09.2003 - 07.2009
Optometrist
CITIZEN OPTICS
01.2000 - 08.2003
Bachelor of Education - Optometrist
Chennai Medical College
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