Ngeh Habakkuk Alain Kpwai
Dubai
Summary
Dynamic and results-oriented Customer Service Professional with proven expertise in problem-solving and active listening honed. Excelled in conflict resolution and customer relations, significantly enhancing client satisfaction and loyalty. Skilled in computer proficiency and administrative support, contributing to operational excellence and team success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Damac Maison Mall Street, Downtown Dubai.
12.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Agent
Damac Maison Cour Jardin, Business Bay .
09.2016 - 10.2021
- Addressed customer account discrepancies and concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Banking And Finance
University of Buea
Buea, Cameroon.Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Client Relations
- Follow-up skills
- Product Knowledge
- Administrative Support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Learning a new language, fitness activities, role play games, cooking and baking.
These hobbies did help me to improved my communication skill, increase empathy and as well as a healthy stress relief for me.
Additional Information
Do have a driving license that help me increased my mobility, flexible and as well expanded customer interaction.
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Damac Maison Mall Street, Downtown Dubai.
12.2021 - Current
Customer Service Agent
Damac Maison Cour Jardin, Business Bay .
09.2016 - 10.2021
Bachelor of Science - Banking And Finance
University of Buea
Similar Profiles
SHAKIL HUSSAINSHAKIL HUSSAIN
Executive Sales Administrator at Damac Properties - Dubai, UAEExecutive Sales Administrator at Damac Properties - Dubai, UAE
Shruti AugustineShruti Augustine
Team Leader - Front Desk at Radisson Dubai Damac HillsTeam Leader - Front Desk at Radisson Dubai Damac Hills
Rabia AslamRabia Aslam
Operations Coordinator at Damac Residence Dubai (The Luxurious Apartments)Operations Coordinator at Damac Residence Dubai (The Luxurious Apartments)