Business administration person. I consider myself a responsible and orderly person. I am looking forward to work and give my best Dynamic business administration professional with proven responsibility and strong organizational skills. Eager to contribute my expertise, dedication, and proactive attitude to a team-focused environment. Committed to delivering high-quality results and steadily growing within a motivated organization that values reliability and teamwork. Ready to bring my best to achieve collective success.
Hi, I’m
N.G.R.P KUMARA
Al manara 1,Al majaz,Sharjah,United Arab Emirates
Summary
Overview
12
years of professional experience
Work history
Araliya Green Hills HotelNuwara Eliya, Sri Lanka
Reservation Executive
01.2025 - 12.2025
Job overview
- Maintains accurate and up-to-date reservation records in the booking system.
- Confirms reservations with guests and provides detailed information about services.
- Handles cancellations and modifications efficiently, ensuring minimal disruption.
- Coordinates with other departments to ensure guest requests are fulfilled.
- Provides exceptional customer service, addressing guest needs and resolving issues.
- Follows company policies and procedures for reservation management.
W15 Glenfall
Operation Executive
01.2024 - 01.2025
Job overview
- Experienced Operations Manager skilled in optimizing workflows, managing resources, and leading teams to achieve business goals.
- Adept at maintaining quality standards, driving efficiency, and fostering collaboration.
The Grand Hotel
Receptionist
01.2021 - 01.2024
Job overview
- Worked in the Front Office Department as a Receptionist, managing reservations, coordinating guest check-ins and check-outs, handling inquiries, and ensuring a seamless guest experience.
- Skilled in multitasking, maintaining accurate records, and providing excellent customer service.
Araliya Green Hill
Receptionist
01.2014 - 01.2021
Job overview
- Served as a Receptionist in the Front Office Department, overseeing reservation management, facilitating smooth check-ins and check-outs, addressing guest inquiries, and ensuring exceptional service.
- Proficient in handling multiple tasks, maintaining detailed records, and delivering a positive guest experience.
Education
G.C.E from Advanced Level
University overview
G.C.E from Ordinary Level
University overview
Beacon Hill AcademyNuwara Eliya
Diploma in English and Personal & Professional Development
University overview
Skills
- Operational management
- Artistic expression
- Deal-making techniques
- Problem-solving approach
- Strategic team building
LANGUAGES
English
Sinhala
REFERENCES
REFERENCES
- Dinesh, Lokuyaddehige, Director General Manager, gm@araliyagreencity.com, +94 77 379 22 46, Araliya groups of Hotels
- Janaka, Bandaranaike, Front Office And Business Development Manager, +94 76 800 6668, Grand Hotel Nuwara Eliya
Timeline
Reservation Executive
Araliya Green Hills Hotel
01.2025 - 12.2025
Operation Executive
W15 Glenfall
01.2024 - 01.2025
Receptionist
The Grand Hotel
01.2021 - 01.2024
Receptionist
Araliya Green Hill
01.2014 - 01.2021
G.C.E from Advanced Level
1 2012
G.C.E from Ordinary Level
1 2008
Beacon Hill Academy
Diploma in English and Personal & Professional Development