Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Ngugi Karuri

Ngugi Karuri

Dubai,UAE

Summary

Enthusiastic Retail Sales Associate with knack for building customer relationships and boosting sales. Excel at creating engaging shopping experiences, leading to increased customer satisfaction and loyalty. Consistently recognised for excellent product knowledge and ability to drive store performance.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Retail sales associate

Adidas
Nairobi, Kenya
01.2019 - 12.2025
  • Advised customers on product selection based on their needs.
  • Boosted store reputation with excellent customer service skills.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Established rapport with customers through attentive listening and communication.
  • Collaborated with team members for efficient store operations.
  • Operated till systems correctly, ensuring accurate transactions.
  • Managed stock levels for optimal store performance.
  • Maintained tidy sales floor to enhance shopping experience.
  • Contributed to sales targets through active promotion of products.
  • Achieved and exceeded sales targets with over 18 percent consistently

Sales executive

Safaricom
Nairobi, Kenya
04.2016 - 12.2018
  • Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
  • Implemented robust CRM systems that improved tracking of sales activities and client interactions.
  • Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Established strong relationships with key industry players to expand business reach.
  • Boosted sales revenue through aggressive and targeted marketing strategies.
  • Prioritized important tasks effectively under pressure situations ensuring seamless operations during peak times.

Education

SIRA-Security Industry Regulatory Agency - Business Industry Regulations

Aman Security Training
Dubai
02.2026 - 02.2026

High School Diploma - Sales Marketing And Management

Kenya College Of Commerce And Hospitality
Kenya
01.2011 - 12.2013

Skills

  • Sales reporting
  • Persuasive selling
  • Technical product knowledge
  • Order processing
  • Merchandise replenishment
  • Conflict de-escalation
  • Sales strategy implementation
  • Customer relationship management
  • Security measures
  • Merchandising expertise
  • Upselling expertise
  • Outstanding customer service
  • Money handling
  • Loss prevention

Languages

English
Advanced

Timeline

SIRA-Security Industry Regulatory Agency - Business Industry Regulations

Aman Security Training
02.2026 - 02.2026

Retail sales associate

Adidas
01.2019 - 12.2025

Sales executive

Safaricom
04.2016 - 12.2018

High School Diploma - Sales Marketing And Management

Kenya College Of Commerce And Hospitality
01.2011 - 12.2013
Ngugi Karuri