Nhora Barrera
Dubai,UAE
Summary
Friendly and approachable, with a natural ability to connect with customers and deliver exceptional service, I bring strong communication and problem-solving skills that ensure smooth and enjoyable shopping experiences. As an enthusiastic Retail Sales Associate, I excel at building customer relationships, boosting sales, and creating engaging in-store interactions that lead to increased customer satisfaction and loyalty. Consistently recognized for my solid product knowledge and ability to drive store performance, I am ready to contribute to sales growth and elevate the overall customer experience.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Sales Associate
Holi Supermarket
Dubai, United Arab Emirates
03.2025 - 11.2025
- Receive and guide customers, cultivating a hospitable setting with informative product guidance and tailored recommendations.
- Preserve visual standards of store and refresh stock when needed.
- Manage cash register functions, handle financial transactions and oversee returns or exchanges.
- Assist in inventory management and contribute to stockroom organisation.
- Nurtured and managed lasting customer relationships, pinpointing strategies to improve retention and satisfaction.
- Uphold exceptional customer service through facilitation of positive in-store shopping experiences.
- Enforce adherence to company guidelines regarding loss prevention, security, and health safety standards.
- Directed training and mentorship initiatives for junior team members, promoting professional development.
Retail sales associate
Falabella
Bogotá , Colombia
09.2023 - 10.2024
- Assisted in visual merchandising, improving shop floor appeal.
- Boosted store reputation with excellent customer service skills.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Managed stock levels for optimal store performance.
- Established rapport with customers through attentive listening and communication.
- Collaborated with team members for efficient store operations.
- Participated in staff meetings contributing valuable insights for improvement.
Cashier assistant
Bershka
Bogotá , Colombia
06.2022 - 08.2023
- Upheld store cleanliness standards, contributing to a pleasant shopping environment.
- Handled high-volume customer interactions with patience and professionalism.
- Maintained well-stocked checkout areas for improved functionality and efficiency.
- Worked collaboratively within a team setting, fostering a positive work atmosphere.
- Completed forms and updated internal records for completed transactions.
Supervisor Junior
Teleperformance
Bogota
10.2018 - 05.2022
- Oversee and support a team of agents to ensure service level agreements (SLAs), quality, and productivity targets (KPIs) are met or exceeded.
- Conduct regular monitoring of agent interactions (calls, chats, email) and provide feedback/coaching to improve performance.
- Motivate the team, maintain high morale, and ensure good communication of goals and expectations.
- Assist in training new agents and/or implementing refresher training sessions as needed.
- Ensure compliance with company policies, protocols, and quality standards.
- Handle escalated issues from agents or customers when necessary, ensuring satisfactory resolution.
- Plan and manage work schedules, shift allocations, and ensure adequate coverage to meet demand.
- Support continuous improvement initiatives — identifying gaps, proposing process changes, efficiency improvements.
- Maintain consistent quality and performance across different communication channels.
Education
Diploma - Organizational Psychology Virtual Mode
EAN University
Bogota, Colombia 02.2024 -
Diploma of Education - English
ES DUBAI
Dubai, United Arab Emirates 11.2024 - 05.2025
Skills
- Attention to detail
- Team collaboration
- Staff management and guidance
- Workforce oversight
- Relationship building and client retention
- Performance tracking and analysis
- CRM software expertise
- Customer service excellence
- Product promotion strategies
- Leadership and problem-solving skills
- Supply chain management
Certification
Certificate: English Language
Certificate: Food handling
LANGUAGES
Spanish : Native
English : B1
Timeline
Sales Associate
Holi Supermarket
03.2025 - 11.2025
Diploma of Education - English
ES DUBAI
11.2024 - 05.2025
Diploma - Organizational Psychology Virtual Mode
EAN University
02.2024 -
Retail sales associate
Falabella
09.2023 - 10.2024
Cashier assistant
Bershka
06.2022 - 08.2023
Supervisor Junior
Teleperformance
10.2018 - 05.2022