NICA LOU SORE
Dubai,United Arab Emirates
Summary
To obtain position that will enable me to use my organizational skills, educational background, work experience, and ability to work well with people. To enter a new challenging profession that will enhance my knowledge and learnings, to be part of a company which believes in the three values namely integrity, strong commitment and team work.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Waitress
TGI Fridays
Jumeira 1, Dubai, United Arab Emirates
09.2022 - Current
- Maintained clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Advanced team efficiency by assisting in training new waitstaff members.
- Managed table settings for enhanced dining experience.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Enhanced guest satisfaction through attentive and prompt service.
Store Crew
Park Avenue Desserts
Quezon City, Manila, Philippines
10.2021 - 08.2022
- Operated cash register efficiently to expedite checkout process.
- Worked efficiently under pressure during peak hours ensuring smooth operations.
- Responded promptly to customer enquiries thereby improving overall service quality.
- Adhered to health and safety regulations at all times whilst maintaining clean work environment.
- Handled customer complaints, ensuring resolution and satisfaction.
Server/Team Member
PIZZA HUT
Koranadal Philippines, PHILIPPINES
03.2019 - 08.2020
- Handled cash transactions, guaranteeing accurate bill payments.
- Entered orders into system promptly, reducing wait time for meals.
- Managed high-volume orders to ensure timely delivery of meals.
- Followed strict hygiene standards to maintain cleanliness in food handling areas.
- Worked efficiently under pressure during peak hours for seamless operations.
- Delivered exceptional, friendly and fast service.
Education
Bachelor in Hotel and Restaurant Management - Food and Beverage
International Cruise Ship College Incorporated
Koronadal, Philippines 06.2015 - 03.2019
Skills
- Verbal communication
- Outstanding customer service
- Complaint handling
- Allergy awareness
- Expert multitasker
- Employee training
- Food and beverage service
- Positive and approachable
Accomplishments
* John B. Lacson Maritime School
Basic Training in Personal Survival Techniques, Fire Prevention and Fire Fighting, Elementary First Aid, Personal Safety and Social Responsibilities.
* La Carmela De Boracay & Eighty Eight Hotel
On the Job Training| Housekeeping Department|
Timeline
Waitress
TGI Fridays
09.2022 - Current
Store Crew
Park Avenue Desserts
10.2021 - 08.2022
Server/Team Member
PIZZA HUT
03.2019 - 08.2020
Bachelor in Hotel and Restaurant Management - Food and Beverage
International Cruise Ship College Incorporated
06.2015 - 03.2019
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