Nicholas Lutaaya
Dubai,DU
Summary
Motivated Head Barista with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head Barista
%ARABICA
03.2021 - Current
- Greeting guests with pleasant smile and superior customer service.
- Calibrate Coffee Machines for a perfect espresso
- Monitoring the store and operation
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Adjusting ordering parameters, accurate forecasting and monitoring waste.
- Taught team members how to make latest drinks and correctly perform new procedures.
- Listened to customer desires and needs to recommend optimal products.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Handling Shift and making sure of the cleaness of the store .
Barista/Cashier.
Specialty's Café & Bakery / Peet’s Coffee
08.2017 - 08.2019
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Passed state inspections by following health, safety and sanitation guidelines.
- Supported store manager with choosing the right item menus and ordering
- cupping coffee tastings to standard and boost sales opportunities.
Junior Barista / Cashier
Cafe Javas
02.2015 - 12.2016
- Rapidly preparing and serving coffee and other beverages, maintaining high-quality standards.
- Managing long lines and high customer volume, especially during rush hours.
- Operating and maintaining espresso machines and other coffee equipment.
- Ensuring the cleanliness of the service and seating areas throughout the day.
- Welcoming customers, taking orders, and processing payments.
- Preparing food items such as sandwiches or baked goods.
- Packaging food and beverages for sale.
Education
Certificate In Social Works - Social Work
Entebbe High Collage L.
Uganda, Kampala 03.2010
Skills
- Manual Espresso machine Callibtration
- Safe food handling practices
- Coffee expertise
- Up-selling
- Conflict mediation
- Team Leadership
- Calm under pressure
- POS system operation
- Speedy and efficient
- Communication
- Pancuality
- Active listener
Accomplishments
- Achieved Employ of the Month Certificate
- Pour Of the week latte art Champion
- Consistently maintained high customer satisfaction ratings On Google
- Trained entire staff of 5 baristas in new blended drinks program offerings and procedures.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
Certification
- Barista Training
- Food Handling.
Timeline
Head Barista
%ARABICA
03.2021 - Current
Barista/Cashier.
Specialty's Café & Bakery / Peet’s Coffee
08.2017 - 08.2019
Junior Barista / Cashier
Cafe Javas
02.2015 - 12.2016
Certificate In Social Works - Social Work
Entebbe High Collage L.
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