Nicholas Roberts
chester,cheshire
Summary
I am Nicholas Roberts, I originate from England, I am naturally happy, hardworking, loyal, fun, and professional within work including punctuality and communication. My work experience largely covering retail services. I have always enjoyed a challenge, including being part of a team or excelling independently! Over the last 10 years, i have been part of sport teams, completing mountain treks/climbs, managing a retail store, solo travelled Asia and other countries, achieved certification in Teaching English Overseas/Online/Classroom based to foreign leaners (to all ages).
I am open minded regards working on learning new skills including new environments and people. I believe with the right training and support i can/will achieve anything!
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Convenience store manager
Roberts Family Store Ltd
chester, Chester
2013.02 - 2023.08
- Oversaw business staffing and training, building successful, customer-focused team.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Compared supplier risks to make balanced, strategic purchasing choices.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Followed industry trends and set pricing strategies to maximise business returns.
- Enforced service standards to maintain establishment reputation for excellence.
Retail store assistant
Co-op
chester, Cheshire
2012.01 - 2013.02
- Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Identified and removed out-of-date stock, correctly recording waste.
- Interacted with customers whilst scanning and packing items, personalising shopping experience.
- Operated and maintained cash registers with sufficient cash floats.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Replenished sales floor stock regularly to maximise customer purchases.
Food delivery driver
Pizza Guy
chester, Cheshire
2010.08 - 2013.01
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Verified orders with customers upon delivery.
- Provided outstanding takeaway experience by delivering food on time with a friendly demeanor.
- Received consistently positive customer feedback on delivery times and service levels.
- Delivered to customers on time by following pre-calculated route and schedule.
- Checked food and drink orders for accuracy before leaving restaurant.
- Stored and delivered food while maximising food safety.
- Covered weekend shifts to optimise service levels.
Funeral attendant
G&M Goold
chester, Cheshire
2010.06 - 2012.06
- Dressed deceased in chosen clothing and transported bodies to casket.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Picked up the deceased at private homes, hospitals and county morgues.
- Exercised discretion, patience and understanding to safeguard distraught customers.
Dish washer
Stamford Bridge Pub
chester, Cheshire
2008.08 - 2009.01
- Assisted kitchen staff during peak times, performing various tasks to support current service demands.
- Performed high-quality dishwashing services in busy kitchen environments, serving up to [Number] guests daily.
- Covered flexible shifts to meet overall team goals.
- Washed pots, pans and plates before and after use.
Paper Round
Pennie's Food & Wine
chester
2007.07 - 2009.07
- Stored paper securely to maintain condition and quality.
- Drove safely, minimising risk of accidents and traffic violations.
- Identified most efficient routes to achieve on-time deliveries.
- Upheld high service standards to build customer loyalty.
- Covered weekend shifts to optimise service levels.
- Completed deliveries with smile and patient, personalised service.
Education
Diploma of Education - Public Services
West Cheshire College
Ellesmere Port 2009.09 - 2011.05
GCSE - P.E, English lang/Lit, Geography, Business Studies
Christleton High School
Chester 2006.03 - 2009.05
Level 2 Pass - Retail
Co-Op Retail Key Skills
chester 2012.05 - 2012.07
Certified Pass - Teaching Courses
TEFL
Phnom Penh 2024.03 - 2024.04
Skills
- Keen problem solver
- Exemplary customer service
- Team player
- Self-motivated
- Quality Control
- Stock management
- Customer relations
- Key holder
- Stockroom procedures
- Retail sales expertise
- EPOS knowledge
- Time keeping
- Fair decision-making
Languages
Spanish
Beginner
English
Native
Timeline
Certified Pass - Teaching Courses
TEFL
2024.03 - 2024.04
Convenience store manager
Roberts Family Store Ltd
2013.02 - 2023.08
Level 2 Pass - Retail
Co-Op Retail Key Skills
2012.05 - 2012.07
Retail store assistant
Co-op
2012.01 - 2013.02
Food delivery driver
Pizza Guy
2010.08 - 2013.01
Funeral attendant
G&M Goold
2010.06 - 2012.06
Diploma of Education - Public Services
West Cheshire College
2009.09 - 2011.05
Dish washer
Stamford Bridge Pub
2008.08 - 2009.01
Paper Round
Pennie's Food & Wine
2007.07 - 2009.07
GCSE - P.E, English lang/Lit, Geography, Business Studies
Christleton High School
2006.03 - 2009.05