Summary
Overview
Work history
Education
Skills
Languages
Timeline
Teacher

Nicholas Roberts

chester,cheshire

Summary

I am Nicholas Roberts, I originate from England, I am naturally happy, hardworking, loyal, fun, and professional within work including punctuality and communication. My work experience largely covering retail services. I have always enjoyed a challenge, including being part of a team or excelling independently! Over the last 10 years, i have been part of sport teams, completing mountain treks/climbs, managing a retail store, solo travelled Asia and other countries, achieved certification in Teaching English Overseas/Online/Classroom based to foreign leaners (to all ages).

I am open minded regards working on learning new skills including new environments and people. I believe with the right training and support i can/will achieve anything!


Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work history

Convenience store manager

Roberts Family Store Ltd
chester, Chester
02.2013 - 08.2023
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Established clear budgets with sound controls to keep business operating with optimum finances.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Enforced service standards to maintain establishment reputation for excellence.

Retail store assistant

Co-op
chester, Cheshire
01.2012 - 02.2013
  • Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Built lasting relationships with clients through customer service interactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Identified and removed out-of-date stock, correctly recording waste.
  • Interacted with customers whilst scanning and packing items, personalising shopping experience.
  • Operated and maintained cash registers with sufficient cash floats.
  • Built customer rapport by identifying specific needs and making appropriate product recommendations.
  • Replenished sales floor stock regularly to maximise customer purchases.

Food delivery driver

Pizza Guy
chester, Cheshire
08.2010 - 01.2013
  • Alerted customers about delays to pickup or delivery to foster satisfaction.
  • Verified orders with customers upon delivery.
  • Provided outstanding takeaway experience by delivering food on time with a friendly demeanor.
  • Received consistently positive customer feedback on delivery times and service levels.
  • Delivered to customers on time by following pre-calculated route and schedule.
  • Checked food and drink orders for accuracy before leaving restaurant.
  • Stored and delivered food while maximising food safety.
  • Covered weekend shifts to optimise service levels.

Funeral attendant

G&M Goold
chester, Cheshire
06.2010 - 06.2012
  • Dressed deceased in chosen clothing and transported bodies to casket.
  • Consistently arrived at work on time and ready to start immediately.
  • Improved efficiency and productivity by acquiring new skills.
  • Picked up the deceased at private homes, hospitals and county morgues.
  • Exercised discretion, patience and understanding to safeguard distraught customers.

Dish washer

Stamford Bridge Pub
chester, Cheshire
08.2008 - 01.2009
  • Assisted kitchen staff during peak times, performing various tasks to support current service demands.
  • Performed high-quality dishwashing services in busy kitchen environments, serving up to [Number] guests daily.
  • Covered flexible shifts to meet overall team goals.
  • Washed pots, pans and plates before and after use.

Paper Round

Pennie's Food & Wine
chester
07.2007 - 07.2009
  • Stored paper securely to maintain condition and quality.
  • Drove safely, minimising risk of accidents and traffic violations.
  • Identified most efficient routes to achieve on-time deliveries.
  • Upheld high service standards to build customer loyalty.
  • Covered weekend shifts to optimise service levels.
  • Completed deliveries with smile and patient, personalised service.

Education

Diploma of Education - Public Services

West Cheshire College
Ellesmere Port
09.2009 - 05.2011

GCSE - P.E, English lang/Lit, Geography, Business Studies

Christleton High School
Chester
03.2006 - 05.2009

Level 2 Pass - Retail

Co-Op Retail Key Skills
chester
05.2012 - 07.2012

Certified Pass - Teaching Courses

TEFL
Phnom Penh
03.2024 - 04.2024

Skills

  • Keen problem solver
  • Exemplary customer service
  • Team player
  • Self-motivated
  • Quality Control
  • Stock management
  • Customer relations
  • Key holder
  • Stockroom procedures
  • Retail sales expertise
  • EPOS knowledge
  • Time keeping
  • Fair decision-making

Languages

Spanish
Beginner
English
Native

Timeline

Certified Pass - Teaching Courses

TEFL
03.2024 - 04.2024

Convenience store manager

Roberts Family Store Ltd
02.2013 - 08.2023

Level 2 Pass - Retail

Co-Op Retail Key Skills
05.2012 - 07.2012

Retail store assistant

Co-op
01.2012 - 02.2013

Food delivery driver

Pizza Guy
08.2010 - 01.2013

Funeral attendant

G&M Goold
06.2010 - 06.2012

Diploma of Education - Public Services

West Cheshire College
09.2009 - 05.2011

Dish washer

Stamford Bridge Pub
08.2008 - 01.2009

Paper Round

Pennie's Food & Wine
07.2007 - 07.2009

GCSE - P.E, English lang/Lit, Geography, Business Studies

Christleton High School
03.2006 - 05.2009

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