Niciya Basheer

Achieved high client satisfaction through diligent follow-ups.
Delivered improved operational efficiency with a new work register.
Enhanced collection processes, resulting in timely deliveries.
Ensured document accuracy, reducing errors significantly.
Streamlined task management with systematic to-do list updates.
Improved tracking of document arrivals, ensuring prompt action.
Strengthened client relationships through effective communication.

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Increased efficiency of document retrieval with a well-organised filing system.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
• Directed administrative team in high-quality clerical service delivery.

• Coordinated travel arrangements and logistics for domestic and international clients.
• Assisted clients with inquiries and travel-related documentation.
• Maintained records of client interactions and travel schedules for improved workflow.
• Supported operations team in organising tours, events, and client experiences.
• Enhanced customer satisfaction through effective problem-solving and personalised service.