Nick Mitao
Concierge
Dubai
Summary
Hardworking and a team player with a need to perform ultimate best while still maintaining an element of fun and charisma. I have more than 10 years of experience in Customer Services with recognized strengths in aspects of hospitality.
Overview
10
10
years of professional experience
Work History
Concierge VIP
Jetex Executive Aviation
8 2021 - Current
- Welcoming passengers to the FBO and directing them to their designated lounge, maintaining a friendly and positive demeanor while communicating and answering any queries they have
- Receiving and securing passenger baggage
- Arranging transportation for passengers to and from desired location.
- Tagging luggage’s with correct aircraft tail number
- Communicating with ramp team to ensure the luggage count has been loaded to the aircraft
- Ensuring compliance with all safety procedures and regulations
- Execute personalized service resulting in immense satisfaction
- Managed emergency situations with composure, leading to successful execution of safety protocol and ensuring the wellbeing of all passengers and passenger goods.
Concierge/ Team Leader
Emaar / Address Boulevard Hotel
09.2016 - 08.2020
- Supervise concierge operations ensuring all procedures and standards are followed
- Make bookings and reservations for excursions, transportations and restaurants.
- Upselling company facilities
- Ensure to follow up with guests to inquire about their experience and keep a record of the feedback
- Follow up on complaints and solve them accordingly ensuring customer satisfaction
- Inform the guest about events and tours and provide prices and all necessary information.
Concierge
Palazzo Versace Hotel
04.2014 - 08.2016
- Upselling events, tours and excursions while providing prices and all necessary information
- Receive calls and replying emails in a timely manner
- Make bookings and reservations accordingly
- Upselling company facilities
- Ensure smooth operation and all guests are attended to in a timely manner
- Ensure to follow up with guests to inquire about their experience and record the feedback
- Handle and solve complaints in a professional manner and inform my superiors.
Education
Hospitality Administration And Management
Paragon College
Kenya 04.2001 -
Skills
Customer Service and front office training
Reservations Management
Telephone Etiquette
Strong Work Ethic
DGR [Dangerous Goods Regulation] training and certification
General and medical (GMT) training, Aviation training, Security training
First Aid training: Emergency, CPR, Safety
Currentresidence
Dubai, UAE
Languages
English-fluent
Accomplishments
DGR [Dangerous Goods Regulation] training and certification.
General and medical (GMT) training.
Safety and Security training.
First Aid training: Emergency, CPR, Safety.
Customer service and front office training.
Timeline
Concierge/ Team Leader
Emaar / Address Boulevard Hotel
09.2016 - 08.2020
Concierge
Palazzo Versace Hotel
04.2014 - 08.2016
Hospitality Administration And Management
Paragon College
04.2001 -
Concierge VIP
Jetex Executive Aviation
8 2021 - Current
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