Nick Sokhal
Wolverhampton
Summary
Accomplished IT L&D Training Manager competent at developing and delivering end-to-end training projects. Gifted with strong analytical and project management skills. Successful history of adapting to new challenges and finding effective solutions for training requirements. Over 10 years of experience implementing training solutions in the Retail, Sales, Legal, Recruitment and Hospitality sectors, Have a proven track record of delivering modern, engaging training that caters to diverse learning styles to maximise knowledge retention. Experience delivering training on a wide range of systems such as Microsoft Office 365, Mac OS, Salesforce, Oracle Fusion Cloud, Power BI and more. Effectively able to develop all types of training materials that are in line with the modern society, quick, fun and engaging.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Senior Consultant
Change Management Group
Dubai
01.2022 - 05.2025
- Company Overview: Consulting firm specialising in Change Management within businesses going through Digital Transformation
- Leading development and execution of training strategies for Alshaya during significant transformation projects.
- Implemented Oracle Fusion Cloud, Power BI, and IBM OMS (Order Management System) at client site.
- Managed team of 20, driving overall strategy, conducting Needs Analysis, and leading internal Train-the-Trainer (TTT) sessions.
- Worked closely with senior stakeholders to ensure alignment of training initiatives with business objectives.
- Developed communication strategies and Business Readiness Gates (BRGs) to assess and report on project readiness.
- Evaluated effectiveness of training delivery and provided data-driven recommendations for improvement.
- Leading development and execution of training strategies for Alshaya during significant transformation projects.
Training Lead
Shakespeare Martineau
Birmingham, UK
01.2019 - 01.2022
- Company Overview: Managed training for Aderant Practice Management System (PMS) implementation.
- Redeveloped entire catalogue of training materials, including User Guides, Quick Reference Guides (QRGs), e-learning modules, and FAQs.
- Managed training for Aderant Practice Management System (PMS) implementation, covering modules such as Billing, Time Recording, Reporting, and others.
- Delivered training on various systems, including Document Management Systems like iManage, Time Recording applications such as InTapp, and bespoke internal systems like Electronic Payment System.
- Ensured training programs were aligned with business needs and supported firm's technological transformation.
- Managed training for Aderant Practice Management System (PMS) implementation.
- Successfully delivered Oracle Fusion Cloud training across three functions to 1,200 users.
- Implemented BAU strategy for new joiner training on newly implemented IBM Order Management System, impacting average of 20 users per month.
- Delivered overhaul of e-learning materials using Adobe Captivate for Power BI, impacting 120 users.
- Certified in Change Management Foundation Level.
- Led team in delivering training on Aderant PMS to 800 users, achieving successful training score of 82%.
IT Training Consultant
SThree Consultancy
Birmingham, UK
01.2018 - 01.2019
- Company Overview: Recruitment Consultancy firm specialising in recruiting for STEM jobs
- Managed induction training of new consultants across UK and EMEA, with focus on Salesforce and sales techniques.
- Delivered 3 induction training sessions per week with up to 20 new joiners, in person and remote
- Led project to revamp e-learning offering using Articulate, enhancing quality and accessibility of training resources.
- Delivered Salesforce reporting suite training to senior stakeholders, including partners, ensuring all were equipped with necessary skills to utilize system effectively.
- Managed training of new consultants across UK and EMEA, with focus on Salesforce and sales techniques.
Retail Systems Trainer
Marston's
West Midlands
01.2017 - 01.2018
- Company Overview: UK Pub, Brewery & Hotel Business
- Delivered training on hospitality systems, including hotel management and booking systems, and Celestra's Beanstore system.
- Successfully managed and delivered training across 500 bars and hotels.
- Led new joiner program, comprising 3-day training course to onboard new employees effectively.
- Updated existing training materials to ensure all were aligned with business changes and system updates.
- Delivered training on hospitality systems, including hotel management and booking systems.
Field Ops Lead
Google Inc
EMEA
01.2015 - 01.2016
- Company Overview: Managed team of 10 field operatives as part of Google Maps team.
- Managed team of 10 field operatives as part of Google Maps team.
- Oversaw data collection efforts to enhance accuracy and functionality of Google Maps application.
- Coordinated field operations to ensure high-quality data was collected efficiently and effectively.
- Managed team of 10 field operatives as part of Google Maps team.
Retail Assistant & Leadership Roles
Various
Birmingham
01.2015 - 01.2016
- Worked in various retail roles across prominent stores including Apple, Curry's, and Marks and Spencer.
- Gained extensive experience in customer service, sales techniques, and product knowledge.
- Contributed to store operations, including inventory management, sales support, and customer engagement.
- Demonstrated leadership capabilities by mentoring new staff, managing shifts, and overseeing store operations to ensure high levels of customer satisfaction and sales performance.
Education
Double A-Level Award - ICT
Sandwell Academy
Birmingham 01.2007 - 01.2009
GCSE's - A-D
Dartmouth High School
Birmingham07.2007
Skills
- BAU Strategy Implementation
- Oracle Fusion Cloud
- Training Strategy Development
- Salesforce
- Change Management
- Instructional Design
- Training Material Development
- Conducting Training Needs Analysis
- Microsoft Office 365
Languages
English
Affiliations
- Footall
- Family
- Gym
- Playstation
- Travel
References
References available upon request.
Timeline
Senior Consultant
Change Management Group
01.2022 - 05.2025
Training Lead
Shakespeare Martineau
01.2019 - 01.2022
IT Training Consultant
SThree Consultancy
01.2018 - 01.2019
Retail Systems Trainer
Marston's
01.2017 - 01.2018
Field Ops Lead
Google Inc
01.2015 - 01.2016
Retail Assistant & Leadership Roles
Various
01.2015 - 01.2016
Double A-Level Award - ICT
Sandwell Academy
01.2007 - 01.2009
GCSE's - A-D
Dartmouth High School
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